Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Wendy Hankins

Killen,AL

Summary

I would first like to thank you for taking the time to review my resume. With 21 years experience in my field, I feel that I have skills that would be an asset to your company. I am goal oriented and enjoy a challenge. You will find my work history as well as recommendation letter attached. I look forward to hearing from you.

Overview

23
23
years of professional experience

Work History

Letter Carrier

United States Post Office
Athens , AL
02.2024 - Current
  • Delivered mail to residential and commercial addresses along designated routes.
  • Scanned packages for tracking purposes and ensured timely delivery.
  • Collected signatures from customers upon receipt of their mail items.
  • Sorted incoming mail into appropriate categories in accordance with organizational guidelines.
  • Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
  • Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
  • Tracked undeliverable mail items utilizing internal systems and returned them to sender when necessary.

Office Administrator

Pro Plumbing & Gasfitting
Sheffield, Alabama
07.2023 - 02.2024
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Processed invoices on a timely basis according to established procedures.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.

Transtar Industries
Florence, AL
01.2022 - 06.2023
  • Company Overview: Transtar is a transmission retailer with 69 locations across the U.S
  • I worked in their credit department located in Florence, AL
  • I was responsible for crediting payments to larger consumers such as O'Reilly's, Napa, Autozone etc
  • It was a remote position that I worked from home
  • I left Transtar on great terms with the offer to come back if I ever needed
  • I took another remote position due to a pay increase that was not logical to pass up

Eagle Pro Heating & Cooling
10.2020 - 11.2021
  • Company Overview: Eagle Pro Heating and Cooling is a 1 year old company that I assisted in startup
  • I worked as dispatcher, customer service, A/P, A/R as well as any other office duties

Owner – All positions

Windy Loft Boutique
02.2020 - 11.2020
  • I opened my home based boutique one month before Covid-19 hit in March
  • I was a one woman show
  • It was horrible timing and I eventually had to start looking for work.

Division Manager

MPE Services
09.2012 - 10.2019
  • Responsibilities included oversight of field technicians and office staff
  • I managed labor and material profit margins
  • Bank statement reconcile, bank deposits and a host of other clerical duties
  • The position I originally hired in for was payroll
  • I keyed payroll for approximately 100 people
  • I maintained all Human Resource records and Accounts Payable, as well as Accounts Receivables
  • From there I moved to the Office Manager position
  • That added oversight of 3 employees
  • In June of 2016, I was moved to the service department
  • In April of 2017 I was promoted to Division Manager
  • I managed 20 to 35 employees depending on the season and demand
  • I also assisted in the set up and training of remote locations
  • Reason for leaving: Reduction in force

Payroll Supervisor / Human Resources

Pettus Mechanical
08.2004 - 09.2012
  • As payroll I was responsible for 300-365 employee's weekly payroll
  • I paid union benefits, figured bid/billing rates, prepared W-2's, Bacon Davis wage rates, quarterly taxes, paid employee deducted insurance as well as employee garnishments
  • Reason for leaving: Opportunity to advance

Legal Assistant

Law Office of Michael Freeman
07.2001 - 02.2003
  • I prepared legal documents, Accounts Payable and Receivables, answered phones and assisted during courtroom cases
  • Reason for leaving: Domestic law deals with children that are sometimes in horrible situations
  • The job just was not for me

Education

High School Diploma -

Wilson High School
Florence, Alabama
07-1996

Skills

  • Report Preparation
  • Expense Reporting
  • Payroll Administration
  • Billing oversight
  • File Maintenance
  • Human Resources
  • Staff Management
  • Tax Preparation
  • Office Supply Management
  • Database entry
  • Mail handling
  • Customer Engagement
  • Travel Coordination
  • Business Administration
  • Meeting Coordination
  • Spreadsheet development
  • Bookkeeping
  • Administrative Support
  • Event Coordination
  • Document Management
  • Budget support
  • Schedule and calendar management
  • Business Correspondence
  • Payroll and accounts payable and receivable
  • Customer Relationship Management (CRM)
  • Inbound phone call handling
  • Leadership and supervision
  • Office Management
  • Processing expenses
  • Managing office supply inventory
  • Maintaining accounting ledger
  • Performance Improvement
  • Workforce Management

References

  • Lindsey, Richardson, 256-810-3191
  • Jason, Ingram, 931-247-8240
  • Melissa, Bailey, 256-762-9514
  • Josh, Kress, 256-443-8945

References

References available upon request.

Timeline

Letter Carrier

United States Post Office
02.2024 - Current

Office Administrator

Pro Plumbing & Gasfitting
07.2023 - 02.2024

Transtar Industries
01.2022 - 06.2023

Eagle Pro Heating & Cooling
10.2020 - 11.2021

Owner – All positions

Windy Loft Boutique
02.2020 - 11.2020

Division Manager

MPE Services
09.2012 - 10.2019

Payroll Supervisor / Human Resources

Pettus Mechanical
08.2004 - 09.2012

Legal Assistant

Law Office of Michael Freeman
07.2001 - 02.2003

High School Diploma -

Wilson High School

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