Wendy Hansen
Oxford,MS
Summary
Dynamic and results-driven professional with a proven track record at enhancing client retention and spearheading operational improvements. Expert in leadership and project management, I excel in driving profit growth through strategic marketing and robust client relationship management. My approach combines analytical problem-solving with a detail-oriented focus, significantly boosting team performance.
Overview
22
22
years of professional experience
Work History
Firm Success Manager
Grumbles Law PLLC
Remote
09.2021 - 01.2025
- Boosted client retention by 80% through effective onboarding strategies and customized support procedures
- Designed and implemented new processes that increased client renewals and referrals by 30%
- Directed HR operations, including recruitment, employee relations, and exit processes
- Developed initiatives to enhance employee engagement, improve work relationships, and promote a positive organizational culture
- Executed business development strategies, KPI reporting, and marketing initiatives to drive profit growth
- Planned and managed internal and client-facing events, achieving high satisfaction rates while maintaining budgetary control
Executive Assistant
Grumbles Law PLLC
Remote
08.2015 - 09.2021
- Supported departmental needs through process analysis and operational improvements
- Managed daily schedules, correspondence, and new client onboarding for the managing partner
- Maintained and optimized the firm's project management platform to ensure timely and budget-conscious project execution
Senior Director
Thirty-One Gifts
Remote
07.2008 - 10.2019
- Directed a team of 165 individuals, achieving $4.1 million in team sales volume over 10 years
- Conducted 30+ training sessions to enhance sales performance and leadership skills
- Achieved $302,000 in personal sales by cultivating strong client relationships and leveraging repeat business
- Recruited and mentored 131 sales associates, significantly boosting team performance and annual sales
- Grew online retail presence through strategic marketing and social media campaigns
- Organized and hosted vendor events, strengthening brand visibility and product outreach
Relocation Counselor
SIRVA Relocation
St. Louis, MO
05.2005 - 08.2008
- Managed relocation services for Fortune 500 transferees, achieving high client satisfaction ratings
- Oversaw services including home sales/purchases, expense management, and temporary living arrangements
- Acted as a single point of accountability, ensuring smooth relocations and superior customer experiences
Mortgage Loan Officer
Illini Bank
Springfield, IL
07.2003 - 03.2005
- Educated customers on various aspects of mortgage financing options available and conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Processed new loan applications in accordance with established guidelines.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Education
Bachelor of Science - Marketing
Illinois State University
Normal, ILBachelor of Science - Entrepreneurship & Small Business Management
Illinois State University
Normal, ILSkills
Leadership
Project Management
Operational Efficiency Enhancement
Client Relationship Management
Budgeting
Event Coordination
Marketing
KPI Analysis
Detail-Oriented Approach
Analytical Problem Solving
Timeline
Firm Success Manager
Grumbles Law PLLC
09.2021 - 01.2025
Executive Assistant
Grumbles Law PLLC
08.2015 - 09.2021
Senior Director
Thirty-One Gifts
07.2008 - 10.2019
Relocation Counselor
SIRVA Relocation
05.2005 - 08.2008
Mortgage Loan Officer
Illini Bank
07.2003 - 03.2005
Bachelor of Science - Marketing
Illinois State University
Bachelor of Science - Entrepreneurship & Small Business Management
Illinois State University
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