Isaiah Silveira
Orlando,FL
Summary
Hardworking employee with forward-thinking approach centered on company success and competitive growth. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Manager of a Life Insurance Firm
United States Benefits Association
11.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Delivery Driver
Norman Shutters
07.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Graphic Designer
Free Lancer
06.2017 - Current
- Used interactive design elements to create more engaging user experience.
- Edited and enhanced existing artwork and graphics.
- Developed graphics and visual content for social media campaigns.
- Created digital image files for use in digital and traditional printing methods.
- Utilized typography techniques to create compelling designs.
- Created artwork for product packaging and promotional materials.
Business to Business Sales Representative
1 Stop Solutins
04.2023 - 07.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals
Delivery Driver
Broadway Ristorante & Pizzeria
02.2020 - 03.2022
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Crew Member
Dunkin Donuts
05.2014 - 08.2015
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Car Washer
So Fresh & So Clean Hand Car Wash
10.2013 - 02.2014
- Cleaned wash equipment after shift and confirmed proper storage.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Answered customer questions on pricing, products, procedures, and materials used.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
Remodeling Crew Member
EMS Remodeling
06.2010 - 09.2013
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials onto trucks and trailers.
- Worked on sites, installing roofs and other exterior components.
- Managed safe and efficient use of tools and equipment on construction sites.
- Helped with door and window installations.
Education
Bachelor of Arts - Digital Arts & Design
Full Sail University
Winter Park, FL06.2017
High School Diploma -
Woonsocket High School
Woonsocket, RI06.2014
Skills
- Leadership
- Adaptable & Flexible
- Social awareness
- Time Management
- Customer Assistance
- Project Goals and Milestones
- Dependable and Cooperative
- Image Manipulation
- Adobe Premiere
- Digital Design
- Self Motivated
- Integrity
Timeline
Manager of a Life Insurance Firm
United States Benefits Association
11.2023 - Current
Delivery Driver
Norman Shutters
07.2023 - Current
Business to Business Sales Representative
1 Stop Solutins
04.2023 - 07.2023
Delivery Driver
Broadway Ristorante & Pizzeria
02.2020 - 03.2022
Graphic Designer
Free Lancer
06.2017 - Current
Crew Member
Dunkin Donuts
05.2014 - 08.2015
Car Washer
So Fresh & So Clean Hand Car Wash
10.2013 - 02.2014
Remodeling Crew Member
EMS Remodeling
06.2010 - 09.2013
Bachelor of Arts - Digital Arts & Design
Full Sail University
High School Diploma -
Woonsocket High School
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