Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Silveira

Orlando,FL

Summary

Hardworking employee with forward-thinking approach centered on company success and competitive growth. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

14
14
years of professional experience

Work History

Manager of a Life Insurance Firm

United States Benefits Association
11.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Delivery Driver

Norman Shutters
07.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.

Graphic Designer

Free Lancer
06.2017 - Current
  • Used interactive design elements to create more engaging user experience.
  • Edited and enhanced existing artwork and graphics.
  • Developed graphics and visual content for social media campaigns.
  • Created digital image files for use in digital and traditional printing methods.
  • Utilized typography techniques to create compelling designs.
  • Created artwork for product packaging and promotional materials.

Business to Business Sales Representative

1 Stop Solutins
04.2023 - 07.2023
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals

Delivery Driver

Broadway Ristorante & Pizzeria
02.2020 - 03.2022
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Fostered positive working relationships with regular customers.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Crew Member

Dunkin Donuts
05.2014 - 08.2015
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Car Washer

So Fresh & So Clean Hand Car Wash
10.2013 - 02.2014
  • Cleaned wash equipment after shift and confirmed proper storage.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Greeted customers and guided cars into washing and detailing area.
  • Vacuumed and steam cleaned interior floors carpet and seating.

Remodeling Crew Member

EMS Remodeling
06.2010 - 09.2013
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials onto trucks and trailers.
  • Worked on sites, installing roofs and other exterior components.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Helped with door and window installations.

Education

Bachelor of Arts - Digital Arts & Design

Full Sail University
Winter Park, FL
06.2017

High School Diploma -

Woonsocket High School
Woonsocket, RI
06.2014

Skills

  • Leadership
  • Adaptable & Flexible
  • Social awareness
  • Time Management
  • Customer Assistance
  • Project Goals and Milestones
  • Dependable and Cooperative
  • Image Manipulation
  • Adobe Premiere
  • Digital Design
  • Self Motivated
  • Integrity

Timeline

Manager of a Life Insurance Firm

United States Benefits Association
11.2023 - Current

Delivery Driver

Norman Shutters
07.2023 - Current

Business to Business Sales Representative

1 Stop Solutins
04.2023 - 07.2023

Delivery Driver

Broadway Ristorante & Pizzeria
02.2020 - 03.2022

Graphic Designer

Free Lancer
06.2017 - Current

Crew Member

Dunkin Donuts
05.2014 - 08.2015

Car Washer

So Fresh & So Clean Hand Car Wash
10.2013 - 02.2014

Remodeling Crew Member

EMS Remodeling
06.2010 - 09.2013

Bachelor of Arts - Digital Arts & Design

Full Sail University

High School Diploma -

Woonsocket High School

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Isaiah Silveira