Wendy Henderson

Managed store operations, ensuring smooth opening and closing procedures. Responsible for unloading freight trucks effectively in a timely manner. Coached team to maintain high standards in merchandise presentation and operational efficiency. Implemented systematic stockroom organization strategies, improving the workflow and ensuring inventory accuracy and timely product retrieval. Delivered exceptional customer service to ensure satisfaction, repeat business and strong customer relationships. Resolved customer concerns promptly and professionally, ensuring positive outcomes. Provided guidance and support to help colleagues achieve professional and development goals. Led difficult discussions around performance, feedback or conflict resolution both on personal and professional levels.