Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wendy Hendrix

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.

Overview

10
10
years of professional experience

Work History

High Rise Forklift Driver

Rawlings Sporting Goods Company
10.2024 - Current
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Assisted with inventory management tasks for optimal space utilization and product accessibility.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Checked items against documentation for accuracy.

Delivery Service, Private Contractor

Door Dash/Spark Delivery
04.2018 - Current
  • Perform deliveries for restaurants, Wal-Mart, Home Depot, and other select stores.
  • Accepting orders, picking them up all around Saint Louis area and making sure orders are received by customers undamaged and on time.

Patient Care Advocate

Eyecare Partners
01.2022 - 01.2023
  • Navigated through numerous systems on dual monitors, and laptop while speaking to customers.
  • Scheduled comprehensive and emergency eye appointments for patients in all different states and cities.
  • Collected and updated insurance information and added it to patients charts.
  • Assisted with billing issues and collecting payments.
  • Maintained confidentiality and condition to safeguard health information.
    Upheld confidentiality requirements and regulatory compliance guidelines.
    Resolved problems by answering all questions and addressing any concerns.
    Managed 30 calls daily, increased appointment percentages weekly of patient data and condition to safeguard health information.
  • Resolved problems by answering all questions and addressing any concerns.
  • Managed 30 calls daily, increased appointment percentages weekly.

Certified Medical Technician

Mason Pointe
06.2015 - 03.2018
  • Distributing medication to 50 plus patients throughout facility, obtaining glucose levels, giving insulin, Ordering large numbers of medications from pharmacy as well as assisting nursing staff with charting and treatments of any kind.
  • Charging floors in place of nurse.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Provided excellent patient support and care to patients and families.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion

Education

Certification - CPR For Adults, Toddlers, And Infants

American Red Cross
03.2021

Associates Degree - Applied Science

Saint Louis Community College
05.2018

Certification - Insulin Certification

Mason Pointe Lutheran Senior Services
03.2016

Certified Medical Technician -

Gasconade Manor Nursing Home
01.2004

Skills

  • Organization
  • Management Skills
  • Friendly, positive attitude
  • Microsoft Office
  • Call Center Operations
  • Customer service
  • Problem resolution/Communication
  • Providing customer support
  • Payment processing
  • Training experience
  • Patient Care
  • Goal Oriented/Self Starter

Accomplishments

  • Certified Medication Technician Of The Year, 2011
  • National Honer Society, STLCC, 2018

Timeline

High Rise Forklift Driver

Rawlings Sporting Goods Company
10.2024 - Current

Patient Care Advocate

Eyecare Partners
01.2022 - 01.2023

Delivery Service, Private Contractor

Door Dash/Spark Delivery
04.2018 - Current

Certified Medical Technician

Mason Pointe
06.2015 - 03.2018

Associates Degree - Applied Science

Saint Louis Community College

Certification - Insulin Certification

Mason Pointe Lutheran Senior Services

Certified Medical Technician -

Gasconade Manor Nursing Home

Certification - CPR For Adults, Toddlers, And Infants

American Red Cross

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