Wendy Hendrix
Owensville,MO
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
High Rise Forklift Driver
Rawlings Sporting Goods
Washington, MO
10.2024 - Current
- Operated forklifts to efficiently transport materials, contributing to timely order fulfillment.
- Picked and staged orders from storage for efficient delivery readiness.
- Loaded and unloaded shipments, ensuring accurate inventory records were maintained.
- Conducted routine equipment safety checks, reporting issues to minimize downtime.
Delivery Service, Private Contractor
Door Dash/Spark Delivery
03.2018 - Current
- Executed timely and accurate deliveries for restaurants, Walmart, Home Depot, and select stores.
- Delivered food orders efficiently to designated areas, maintaining high service standards.
- Coordinated order pickups across Saint Louis area, ensuring timely and undamaged deliveries.
- Confirmed delivery details and resolved customer concerns promptly to enhance service experience.
- Navigated routes using GPS technology to achieve on-time delivery completion.
Patient Care Advocate
Eyecare Partners
01.2022 - 01.2023
- Managed 30 daily calls to coordinate appointment scheduling and improve patient access.
- Resolved inquiries by addressing questions and concerns promptly.
- Enhanced weekly appointment percentages through targeted communication strategies.
- Upheld regulatory compliance and confidentiality requirements.
- Navigated multiple systems across dual monitors and laptop while assisting patients.
- Collected and updated insurance information in patient charts.
- Maintained confidentiality to safeguard health information.
- Uphold regulatory compliance and confidentiality requirements.
Certified Medical Technician
Mason Pointe
05.2015 - 02.2018
- Monitored glucose levels and administered insulin according to healthcare providers' orders.
- Distributed medication to over 50 patients, ensuring adherence to protocols.
- Ordered medications from pharmacy and supported nursing staff with accurate charting.
- Recorded vital signs and promptly reported changes to physicians and nurses.
- Documented patient intake and dietary requirements while assisting with feeding to promote patient well-being.
- Responded to patient alarms and needs assessments to facilitate appropriate treatment.
- Provided coverage for nursing floors during nurse absence to ensure seamless patient care.
- Provided exceptional support to patients and families, enhancing overall experience.
Education
Certification - CPR For Adults, Toddlers, And Infants
American Red Cross
Saint Louis, MO 03.2025 - 03.2025
Associates Degree - Applied Science
Saint Louis Community College
Saint Louis, MOCertification - Insulin Certification
Mason Pointe Lutheran Senior Services
Chesterfield, MOCertified Medical Technician -
Gasconade Manor Nursing Home
In House CourseSkills
- Customer service and support
- Active Listening
- Problem solving
- Time management
- Microsoft Office/Computer proficiency
- Management
- Leadership
- Training and organization
- Communication
- Interpersonal Skills
Accomplishments
- Certified Medication Technician Of The Year, 2011
- National Honer Society, Saint Louis Community College, 2018
Timeline
Certification - CPR For Adults, Toddlers, And Infants
American Red Cross
03.2025 - 03.2025
High Rise Forklift Driver
Rawlings Sporting Goods
10.2024 - Current
Patient Care Advocate
Eyecare Partners
01.2022 - 01.2023
Delivery Service, Private Contractor
Door Dash/Spark Delivery
03.2018 - Current
Certified Medical Technician
Mason Pointe
05.2015 - 02.2018
Associates Degree - Applied Science
Saint Louis Community College
Certification - Insulin Certification
Mason Pointe Lutheran Senior Services
Certified Medical Technician -
Gasconade Manor Nursing Home