WENDY HUDSON
Casselberry,FL
Summary
Experienced property manager skilled in maintenance coordination, customer relationship management, and effective communication. Proven ability to resolve issues swiftly and negotiate favorable vendor contracts.
Overview
12
12
years of professional experience
Work History
Doggie Daycare & Boarding Lead
2 Sisters that love dogs
Casselberry, Florida
12.2023 - Current
- Supervised playgroups to ensure safe and engaging interactions among dogs.
- Administered feeding schedules according to individual dietary needs and preferences.
- Maintained cleanliness of play areas and facilities to promote a hygienic environment.
- Monitored dog behavior for signs of stress or aggression during playtime activities.
- Communicated with pet owners regarding daily activities and any behavioral concerns.
- Monitored pet behavior closely for signs of illness or distress.
- Maintained a clean and safe environment for pets by regularly sanitizing kennels, crates and play areas.
- Responded quickly to any incidents involving aggressive behavior among animals.
- Adhered to all safety protocols when handling animals.
- Provided customer service support to help answer questions or address any concerns related to their pet's stay at the doggie daycare facility.
- Ensured proper documentation of pet records such as vaccinations and medical information.
- Greeted customers upon their arrival at the doggie daycare facility.
- Organized events such as birthday parties and holiday celebrations for guests.
- Fed animals twice daily and refilled water dish.
Owner/Manager
Hudsons Property Mngt
Sanford, FL
10.2019 - 10.2023
- Coordinated property maintenance work orders, ensuring timely repairs by HPM technicians and vendors.
- Maintained accurate records of service calls and completed work orders daily.
- Managed employee schedules by assigning tasks based on availability and skill level.
- Coordinated with technicians to ensure timely completion of assigned tasks.
- Assisted in resolving customer complaints related to maintenance services provided.
- Worked closely with other departments to ensure seamless coordination between teams.
- Collaborated with vendors to negotiate pricing on spare parts, materials, and tools.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Responded to emergency calls, ensuring swift resolution of urgent issues.
- Monitored maintenance schedules using dispatch software systems for optimal resource allocation.
Maintenance Dispatcher
Invitation Homes Inc.
Altamonte Springs, Florida
09.2013 - 09.2019
- Managed maintenance requests through centralized dispatch system for timely service.
- Coordinated with technicians to schedule repairs and preventive maintenance tasks.
- Communicated with residents regarding service updates and appointment confirmations.
- Prioritized work orders based on urgency and resident needs for efficient workflow.
- Monitored the progress of each task and updated customer accordingly.
- Performed administrative duties such as filing paperwork, creating invoices.
- Developed protocols for handling emergency situations and responded quickly when called upon.
- Ensured compliance with safety standards during all maintenance operations.
- Generated reports on daily activities, technician performance, and customer feedback.
- Worked closely with other departments to ensure seamless coordination between teams.
- Assisted in resolving customer complaints related to maintenance services provided.
Education
Obtained Real Estate License - Real Estate
Climber School of Real Estate
Orlando, FL05-2018
High School Diploma -
Quince Orchard High School
Gaithersburg, MD06-1991
Skills
- Property management
- Maintenance coordination
- Dispatching software proficiency
- Emergency response planning
- Vendor negotiation skills
- Customer relationship management
- Effective communication
- Problem solving
- Task prioritization
- Conflict resolution
- Time management
- Service quality assurance
- Vendor negotiation
- Emergency response
- Dispatching software
Timeline
Doggie Daycare & Boarding Lead
2 Sisters that love dogs
12.2023 - Current
Owner/Manager
Hudsons Property Mngt
10.2019 - 10.2023
Maintenance Dispatcher
Invitation Homes Inc.
09.2013 - 09.2019
Obtained Real Estate License - Real Estate
Climber School of Real Estate
High School Diploma -
Quince Orchard High School