Wendy Hunter
Crosby,TX
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
J and B Medical Supply
Remote, KY
03.2025 - 10.2025
- Resolved customer complaints promptly through effective communication and problem-solving skills.
- Educated customers on product features, ensuring informed decision-making.
- Handled high-volume calls while maintaining quality service standards.
- Engaged customers in conversation to understand needs and provide tailored solutions.
- Maintained detailed records of customer interactions for future reference.
- Presented valuable service or product information to existing and prospective customers.
- Remained calm and professional in stressful situations, effectively diffusing tensions.
- Assisted customers with inquiries and order placements to enhance satisfaction.
Assistant Manager
Big Lots
Houston, Texas
01.2016 - 01.2022
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Call Center Representative
Randstand
Woodlands, TX
04.2015 - 01.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Assistant Manager
Walmart
Hemet, California
11.1997 - 03.2015
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Perris Highschool
Perris, CA06-1994
Associate of Applied Science - Medical Business Management
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Recruiting and interviewing
- Meeting facilitation
- Adaptability and flexibility
- Verbal and written communication
- Multitasking and organization
- Customer relationship management (CRM)
- Team leadership
- Workload management
- Operations management
- Conflict resolution
- Decision-making
- Microsoft Office, Excel, and Ring Central expertise
- Good Telephone Etiquette
- Time management
- Problem solving
- Friendly, positive attitude
- Organizational skills
- Professionalism
- Adaptability
- Remote Desktop operation
Timeline
Customer Service Representative
J and B Medical Supply
03.2025 - 10.2025
Assistant Manager
Big Lots
01.2016 - 01.2022
Call Center Representative
Randstand
04.2015 - 01.2016
Assistant Manager
Walmart
11.1997 - 03.2015
High School Diploma -
Perris Highschool
Associate of Applied Science - Medical Business Management
Elizabethtown Community And Technical College