Wendy Isabel Chavez
Richmond,VA
Summary
Knowledgeable with solid background in coordinating dental treatments and enhancing patient satisfaction. Proven track record in facilitating smooth patient flow and effectively managing treatment plans. Demonstrated skills in patient communication and scheduling, ensuring seamless operations and high-quality care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
COMMONWEALTH DENTISTRY
Richmond, VA
08.2022 - Current
- Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office
- At check-out, collect payment from patient in the form of cash, credit card or check
- Able to perform “close out” procedures at end of day
- Run all reports needed to complete end of day reporting
- Discuss financial options with patients and enter into computer appropriately
- Answer phones, check emails fax etc
- Facilitated disinfecting and prepping procedures by assisting dental team.
- Managed front desk activities, ensuring prompt issue resolution.
- Facilitated patient communication across treatment phases and insurance issues. Familiar will ADA codes
- Managed claims through direct communication with insurance including obtaining insurance break downs and eligibility
Patient Coordinator
Just Kids Pediatric Dentistry
Richmond, VA
03.2021 - Current
- I love be able to help people and provide excellent customer service skills
- Responsibility’s
- Answer phone calls( take payments, provide customer in anything needed, book appointments, call to remind patients of appointments, transfer calls to the direct departments)
- Check in and out( Greet patients as soon as they walk through the door, take temperatures, check patients in, book next appointments before checking them out)
- Insurance( Check patients insurance daily to make sure there visit is covered, check any paper work needed updated)
- Fax,Copy, Email, Scan etc( Fax any documented needed to other offices including X-rays needed or emailed, make copy’s of any important documents needed, familiar with Microsoft, excel, gmail and dentrix, enter any updated data needed on each patients chart)
- Inventory( keep up with any office supplies needed or cleaning supplies and order anything needed such as paper, pens or bathroom cleaning supplies
Patient Coordinator
Delaware Pediatric
Milford, DE
09.2019 - 12.2020
- 302) 393-4982
- My responsibility were to greet patients politely as they came in, check them in or out
- If they needed help, I would do outreach also
- I also had to verify insurance and see what they are covered for
- Answering phone calls, scheduling appointments, leaving voicemails is something I did as well
- Other: Fax, print, keep neat and organized, dealt with excel etc.
Administrative Assistant/Receptionist
TM Cleaning Services
Seaford, DE
04.2020 - 08.2020
- Dealt with Excel, Open Dental, Medicaid website
- Maintain cheerful and outgoing attitude so the children would have a great experience going to the dentist
- Administrative Assistant/Receptionist
- TM Cleaning Services - Seaford, DE
- April 2020 to August 2020
- (302) 344- 3705
- My first office setting job, I learned my job responsibility’s in no time! Making estimates, scheduling customers, leaving and answering voice mails, calls as well as emails were some of my duties
- It was a temporary job, but I give in all my dedication
- Sending invoices, making estimates for cleaning services, managing payments by phone or in person
- Provide great customer experience, keep track of customers, kept track of cleaning's scheduled
- Dealt with Excel, PowerPoint, Word, fax
Waitress/ Cashier
El Paraíso Restaurant
Richmond, VA
04.2016 - 03.2019
- 804)615-5891
- I started as a waitress, taking orders and cleaning tables
- I was given more responsibility's and duties overtime one of which were opening the restaurant and left in charge in case the owner wasn't available
- My salary increased as well
- I learned a lot of problem solving at this job! A great place to gain customer service skills, it's not always easy but customers are the number one priority!
- Managed cash register and credit card payment device/ kept track of customer tabs/ assigned tables/
- Managed inventory of food/ drinks
- Achieved great customer service skills, and problem solving as well as maintaining a professional attitude
- Awarded for maintaining a smile and positive attitude
Education
High school diploma - undefined
GED
Georgetown, DESkills
Bilingual fluent in Spanish and English
Familiar with Dentix, Dentrix Ascend and open dental
Culture Ambassador: able to keep coworkers engaged promote efficiency and fun at work
- HIPAA compliance
- Phone etiquette
Hobbies: Volunteering (with children as well) walking
Certification
- CPR/BLS
- November 2021 to November 2024
- HIPAA Acknowledgment and OSHAA Training
Languages
Spanish - Expert
Timeline
Dental Treatment Coordinator
COMMONWEALTH DENTISTRY
08.2022 - Current
Patient Coordinator
Just Kids Pediatric Dentistry
03.2021 - Current
Administrative Assistant/Receptionist
TM Cleaning Services
04.2020 - 08.2020
Patient Coordinator
Delaware Pediatric
09.2019 - 12.2020
Waitress/ Cashier
El Paraíso Restaurant
04.2016 - 03.2019
High school diploma - undefined
GED