Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

April Coronado

Fort Worth,TX

Summary

Dedicated and compassionate Dental Treatment Coordinator with 2 years of dental front office experience, including insurance verification, case presentation, and patient education. Skilled in breaking down complex treatment plans and costs into understandable terms, addressing patient concerns, and guiding them toward treatment acceptance. Adept at using Dentrix and CDT coding to ensure accurate documentation and billing.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Treatment Coordinator

Mansell Family Dentistry
07.2023 - 10.2025
  • Present comprehensive treatment plans for restorative and major procedures including crowns, bridges, implants, and extractions.
  • Explain insurance estimates and out-of-pocket costs with clarity and empathy.
  • Handle financial arrangements, including third-party financing discussions.
  • Improve treatment acceptance by building patient trust and proactively addressing concerns.
  • Collaborate with dentists and hygienists to coordinate care and optimize scheduling.

Sales Representative

R & K Sales
04.2020 - 03.2023
  • Developed rapport with clients, explained services clearly, and overcame objections to close deals.
  • Maintained accurate records in Salesforce and provided ongoing client support.
  • Experience handling inbound and outbound communication, applicable to patient follow-ups.

Customer Service Representative

Farmers Insurance
03.2017 - 02.2020
  • Resolved complex customer issues with professionalism and empathy.
  • Updated policy information and handled service requests across multiple product lines.
  • Maintained confidentiality and accuracy in sensitive documentation.

Education

High School Diploma -

North Hills Private School
Fort Worth, TX
12.2014

Skills

  • Treatment Planning & Case Presentation
  • Dental Insurance Verification (PPO, DMO, EPO)
  • CDT Coding & Dentrix Software
  • Patient Education & Financial Coordination
  • HIPAA Compliance & Confidentiality
  • Bilingual: English & Spanish
  • Front Office Administration & Scheduling
  • Relationship Building & Objection Handling
  • Microsoft Office Salesforce CRM
  • Customer service

Certification

  • CPR Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Dental Treatment Coordinator

Mansell Family Dentistry
07.2023 - 10.2025

Sales Representative

R & K Sales
04.2020 - 03.2023

Customer Service Representative

Farmers Insurance
03.2017 - 02.2020

High School Diploma -

North Hills Private School

Similar Profiles

CREATE PROFILE