Experienced social work professional prepared for this role. Skilled in case management, crisis intervention, and client advocacy. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Known for empathy, reliability, and effective communication, ensuring comprehensive support for diverse populations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Complex Case Senior Social Worker
Department of Veterans Affairs
10.2023 - Current
Provided crisis intervention services to clients, addressing immediate needs and ensuring safety.
Improved client outcomes by conducting comprehensive assessments and developing individualized treatment plans.
Monitored clients' progress and adapted treatment plans to meet changing needs.
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Updated client documentation for accurate, compliant and current records.
De-escalated stressful situations through individual and family crisis interventions.
Advocated for clients to assure respected rights and wishes.
Supported clients and families with empathy and compassion during difficult times.
Participated in interdisciplinary team meetings to coordinate care for clients.
Social Work Case Manager
Centura Health, Parker Adventist Hospital
01.2011 - 08.2023
Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
Improved family dynamics by offering support, guidance, and mediation during challenging situations.
Streamlined case management processes by implementing efficient documentation practices and utilizing appropriate technology.
Reduced recidivism rates through targeted interventions focused on addressing underlying factors contributing to repeated crises.
Diversified service offerings by identifying emerging trends in client needs and adjusting programmatic focus accordingly.
Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
Elevated team performance by providing ongoing supervision, professional development opportunities, and constructive feedback to case management staff.
Strengthened organizational partnerships through effective communication, collaboration, and mutual goal-setting with external agencies.
Optimized service delivery by regularly evaluating program effectiveness using qualitative data analysis methods.
Social Work Case Manager
Exempla Healthcare, St. Joseph Hospital
01.2005 - 01.2011
Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
Enhanced team knowledge and skills, leading professional development sessions on current social work practices.
Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
Collaborated with multidisciplinary teams to provide comprehensive support for clients.
Advocated for client rights and services, resulting in increased access to necessary support and resources.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Education
Master of Social Work -
Colorado State University
Bachelor of Science in Healthcare Management - minor in Gerontology
Metropolitan State University of Denver
Skills
Suicide risk assessment
Psychosocial assessments
Clinical assessment
Client advocacy
Mental health counseling
Supervisory skills
Behavior modification
Discharge planning
Multidisciplinary collaboration
Conflict resolution
Analytical thinking
Risk assessment
Motivational interviewing
Client confidentiality
Certification
Licensed Clinical Social Worker, Colorado (active)
Licensed Clinical Social Worker, Texas (active)
Certified Advanced Social Work Case Manager
Certified Case Manager
Basic Life Support Certified
Timeline
Complex Case Senior Social Worker
Department of Veterans Affairs
10.2023 - Current
Social Work Case Manager
Centura Health, Parker Adventist Hospital
01.2011 - 08.2023
Social Work Case Manager
Exempla Healthcare, St. Joseph Hospital
01.2005 - 01.2011
Bachelor of Science in Healthcare Management - minor in Gerontology
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration