Wendy Jean Francois
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in warehouse and manufacturing operations, notably with Rooms To Go. Excelled in enhancing team development and demonstrating a strong work ethic. Proven track record in improving efficiency and safety, leveraging skills in forklift operation and customer service. Committed to delivering top-notch results and driving business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Porter/Maintenance
Rooms To Go
Orlando, FL
04.2023 - 11.2024
- Responsible for packaging, wrapping, and loading furniture purchases for customers.
- Arranging furniture within the showroom at the direction of designers and managers and maintaining the overall appearance and cleanliness of the showrooms.
- Assisted in unloading merchandise from delivery trucks.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Loaded customer orders into vehicles for transport.
- Received incoming shipments and verified contents against invoices or other documents.
- Moved furniture and other heavy objects as needed throughout the facility.
- Assisted in setting up displays for special events or promotions.
- Performed regular inspections of floors, walls, ceilings, lights fixtures., for cleanliness standards.
Unloader/Loader
Williams-Sonoma, Inc.
Pompano Beach, FL
01.2021 - 11.2022
- Unpack all returned merchandise, following established processes, wrapping, pelletizing, and loading.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Prepared shipping documents such as bills of lading, invoices, and packing slips.
- Inspected products for damages, shortages, and discrepancies.
- Followed all safety regulations when handling heavy materials.
- Loaded outgoing freight onto trailers in accordance with company guidelines.
- Provided assistance with other warehouse duties as needed.
Warehousing Associate
Sherwin-Williams Paint Store
Fort Lauderdale, FL
08.2014 - 07.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Sell or arrange for delivery, financing, or service contracts for merchandise
- Greeted customers entering store and promoted sales or special programs
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Warehousing
- Forklift
- Delivery
Driver
Advance Auto Parts
Oakland Park, FL
03.2017 - 05.2019
- Delivered goods and products to customer on time and in excellent condition
- Safely deliver parts to customers as needed
- Pick and stage parts for customer orders
- Pick up returns and cores
- Ensured that goods and products were delivered to the customer on time and in excellent condition
- Directly interacted with customers in a pleasant manner
Electronics Sales Associate
Walmart
Sioux Center, IA
09.2016 - 01.2017
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers, helped locate merchandise and suggested suitable options
- Processed credit and debit card payments to complete customer buying experience
- Checked to see if requested items were available from store's inventory
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers
Server
Horizon Bay Vibrant Retirement Living
Tamarac, FL
02.2013 - 07.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Restocked salad bar and buffet for lunch and dinner service
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Greeted and maintained relationships with regular customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Warehousing / Supervisor
South Florida Events
Coconut Creek, FL
05.2011 - 04.2013
- Completed daily operations on time and maintained high standards of accuracy
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
Education
Associate's degree - Computer Science
Broward College
Fort Lauderdale, FL06.2017
Skills
- Warehouse and manufacturing operations
- Safety-conscious
- Fast Learner
- Integrity
- Deadline-driven
- Team Development
- Strong work ethics
- Transportation
- Shipping and packaging
- Merchandise sales
- Driving
- Forklift
- Pallet jack
- Load & Unload
- Warehouse Experience
- Merchandising
- Packaging
- Maintenance
- Order Picking
- Materials Handling
- Box Truck
- Order Picker
- Shipping & Receiving
- RF Scanner
- Heavy lifting
- Customer service
- Computer skills
- Cleaning
- Communication skills
- Van driver
- Moving
- Serving
- Problem-solving
- Strong work ethic
- Punctual and dependable
Certification
Driver's License
Languages
- English, Fluent
- Haitian Creole, Fluent
- French, Beginner
Assessments
- Warehouse safety, Proficient, 02/01/23
- Warehouse safety, Proficient, 06/01/22
- Forklift safety, Completed, 09/01/21
- Work style: Reliability, Proficient, 09/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Professional
Creole
Professional
Timeline
Porter/Maintenance
Rooms To Go
04.2023 - 11.2024
Unloader/Loader
Williams-Sonoma, Inc.
01.2021 - 11.2022
Driver
Advance Auto Parts
03.2017 - 05.2019
Electronics Sales Associate
Walmart
09.2016 - 01.2017
Warehousing Associate
Sherwin-Williams Paint Store
08.2014 - 07.2021
Server
Horizon Bay Vibrant Retirement Living
02.2013 - 07.2015
Warehousing / Supervisor
South Florida Events
05.2011 - 04.2013
Associate's degree - Computer Science
Broward College