Wendy Johnson
Lubbock
Summary
Dedicated and adaptable professional with extensive experience in customer service and inventory management. Known for strong attention to detail and effective communication, committed to optimizing processes and fostering positive customer relationships.
Overview
31
31
years of professional experience
Work History
General Merchandiser
Market Street Grocery Store
Lubbock, TX
10.2022 - Current
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted in merchandising displays to enhance product visibility and customer engagement.
- Conducted regular audits of stock and pricing to maintain accuracy and compliance.
- Trained new staff on operational procedures and customer service standards.
Substitute Teacher
Smyer ISD
Smyer, TX
08.2016 - 05.2023
- Facilitated classroom instruction and managed student behavior effectively.
- Maintained a positive classroom environment conducive to learning and engagement.
Customer Service Representative
Johnson Auto Glass
Lubbock, TX
02.2008 - 07.2022
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Conducted follow-up calls to ensure resolution of customer concerns and feedback collection.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Office Administrative Assistant
Morton Insurance
Morton, TX
07.1995 - 05.2003
- Managed office correspondence and maintained organized filing systems to improve document retrieval efficiency.
- Coordinated scheduling of appointments and meetings, optimizing time management for staff and clients.
- Provided high-quality customer service, addressing inquiries and resolving issues promptly to ensure client satisfaction.
- Streamlined data entry processes by adopting new software tools, increasing accuracy and reducing processing time.
Education
High School Diploma -
Morton Isd
Morton, TXSkills
- In-store support
- Merchandise stocking
- Time management
- Cleaning procedures
- Cash register operations
- Customer relationships
- Dependable and reliable
- Quick learner
- Inventory tracking
- Shelving of products
- Stocking
- Inventory monitoring
- Order fulfillment
- Inventory counting
- Customer service
- Merchandising and display
- Heavy lifting
- Attention to detail
- Loading and unloading
Timeline
General Merchandiser
Market Street Grocery Store
10.2022 - Current
Substitute Teacher
Smyer ISD
08.2016 - 05.2023
Customer Service Representative
Johnson Auto Glass
02.2008 - 07.2022
Office Administrative Assistant
Morton Insurance
07.1995 - 05.2003
High School Diploma -
Morton Isd