Wendy Kahaialii

• Maintained professional relationships with vendors to ensure quality of services provided to guests.
• Communicated effectively with other departments within the hotel to ensure accurate delivery of requested amenities.
• Generated weekly work schedules for concierge staff based on occupancy levels.
• Increased repeat bookings by maintaining excellent communication with past guests, sharing updates on hotel amenities and special offers.
• Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
• Scheduled and confirmed restaurant reservations for guests.

Worked in convenience store inside Concierge Office.

Ordered and stocked sundry items and food for guests of the Hotel.

Ran register and room charges for customers while maintaining a high standard for great service.