Wendy Kastenhuber
Margaretville,New York
Summary
Proven leader with extensive experience in operations and team management, notably at Spillian. Excelled in workload management and cleaning techniques, enhancing operational efficiency and maintaining high standards of cleanliness. Demonstrated strong leadership and chemical handling skills, significantly improving team productivity and safety.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housekeeping Team Leader
Spillian
Fleischmanns, New York
11.2021 - Current
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sorted and counted linens and organized in storage areas.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Dishwasher
Spillian
Fleischmanns, New York
11.2021 - Current
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Handled glassware, crystal, and other fragile items with exceptional care to prevent breakage.
- Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Ensured timely availability of clean dishes for various meal services.
Cashier
Chuck's Mobile
Ithaca, NY
02.2006 - 06.2008
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Followed company security procedures for handling large sums of money.
- Maintained work area and kept cash drawer organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Shift Supervisor
Dunkin' Donuts
Ithaca, NY
01.2004 - 11.2006
- Identified areas of improvement within the department and implemented necessary changes.
- Upheld company standards and compliance requirements for operations.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Responded promptly to customer inquiries or complaints in a professional manner.
Shift Supervisor
Hess Gas Station
Ithaca, NY
01.2002 - 01.2004
- Utilized POS systems efficiently for order processing and inventory management.
- Managed daily workflow and scheduled staff for adequate coverage.
- Upheld company standards and compliance requirements for operations.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Coached team members to increase productivity and reduce workplace accidents.
Skills
- Workload management
- Strong leadership
- Orientation conduction
- Cleaning techniques
- Chemical handling
- Complaint investigation
Certification
Food safety certification
Timeline
Housekeeping Team Leader
Spillian
11.2021 - Current
Dishwasher
Spillian
11.2021 - Current
Cashier
Chuck's Mobile
02.2006 - 06.2008
Shift Supervisor
Dunkin' Donuts
01.2004 - 11.2006
Shift Supervisor
Hess Gas Station
01.2002 - 01.2004
Food safety certification
Similar Profiles
Marley EignorMarley Eignor
Invasive Species Strike Team Technician at Catskill Center For Conservation And DevelopmentInvasive Species Strike Team Technician at Catskill Center For Conservation And Development
Julia A. CastilloJulia A. Castillo
Park & Rec. Aide 7 at NYS Department of Environmental ConservationPark & Rec. Aide 7 at NYS Department of Environmental Conservation
Keith ShultisKeith Shultis
General Mechanic at Belleayre Mountain Ski CenterGeneral Mechanic at Belleayre Mountain Ski Center
Marvin CanalesMarvin Canales
Housekeeping Team Leader at Nassau University Medical CenterHousekeeping Team Leader at Nassau University Medical Center
BAILEY MOERENHOUTBAILEY MOERENHOUT
Housekeeping Team Leader at Wyndham ResortsHousekeeping Team Leader at Wyndham Resorts