Wendy Keyser
Director of Surgical Services
Springfield,NH
Summary
Director of Surgical Services-Talented professional Director looking for a challenging career opportunity. Goal-driven Healthcare professional . Highly organized and hardworking with excellent planning and program management skills. Licensed in NH- Compact state. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable operations. Familiar with employee motivation and retention strategies, and accreditation requirements. Eager to contribute to team success through hard work, attention to detail with excellent communication skills.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Director of Surgical Services
New London Hospital
New London, NH
05.2019 - Current
- Worked closely with Surgeons and Surgical team to ensure patient safety
- Setting up OR for all surgical cases, working efficiently with attention to detail
- Documentation and communication was essential for each case
- Attention and learning all equipment and instrumentation for each case
- Scrubbing in cases as needed.
- Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
- Reviewed financial reports, made modifications to reduce costs, and identified sound alternatives for purchasing equipment and supplies.
- Interviewed, hired, evaluated and terminated management and support staff.
- Chaired committees, work groups and meetings.
- Coached, mentored and supported managers, colleagues and staff.
- Organized and facilitated four department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Spearheaded and implemented new projects to expand scope of engagement.
- Direct day-to-day administrative and operational functions for 25-bed facility, providing guidance and leadership to over 35 employees across more than five departments.
Staff Nurse, Operating Room
Dartmouth-Hitchcock Medical Center
Lebanon, NH
07.2017 - 04.2019
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Developed and executed daily goals and care plans for up to five surgical patients per day.
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Assessed patients for immediately following surgery to identify and resolve potential complications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
Operating Room Supervisor
New London Hospital
New London, NH
05.2015 - 07.2017
- Defined quality assurance initiatives and clinic policies and procedures.
- Working closely with Surgeons and Vendors
- Recruited, hired and trained all staff, providing direct supervision for 10 employees. Providing ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Science - Nursing
Southern New Hampshire University
Hooksett, NH09.2023
Associate of Science - Nursing
Lakes Region Community College
Laconia, NH05.2015
Skills
- In-service Programs
- Operational Records Maintenance
- Financial Operations Oversight
- Employee Recruitment and Hiring
- Process Implementation
- Budget Planning
- Epic Systems
- Policy and Program Development
- Expenditure Authorization
- Budget Development
- Employee Performance Evaluations
- Verbal and Written Communication
- Critical Thinking
- Emergency Readiness
- HIPAA Guidelines
- Nursing Operations Management
- Problem Resolution
- Quality Assurance Controls
Personal Information
I have taken a hiatus since Covid outbreak in 2019.Hoping to return in the fall.ASNLakes Region Community CollegeGraduated with a 3.8 GPA
Certification
- ACLS
- BLS
Timeline
Director of Surgical Services
New London Hospital
05.2019 - Current
Staff Nurse, Operating Room
Dartmouth-Hitchcock Medical Center
07.2017 - 04.2019
Operating Room Supervisor
New London Hospital
05.2015 - 07.2017
Bachelor of Science - Nursing
Southern New Hampshire University
Associate of Science - Nursing
Lakes Region Community College