Wendy Kneeland
Bloomington,MN
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. I love helping people and making sure that their needs are met. I have been in this career for 16yrs and would like to continue. I am team player, fun, but am professional. Excellent communication skills, both verbal and written, as well as effective interaction with individuals of all levels. Strong organizational skills with an ability to prioritize and complete multiple tasks accurately in a fast paced environment.
Overview
16
16
years of professional experience
Work History
Intake Coordinator
Alliance Home Health & Nursing Services
Plymouth, MN
02.2018 - 12.2023
- Provided information and resources to individuals, families, and groups seeking assistance.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Input and maintained accurate records of client intakes in electronic database system.
- Reviewed documents for accuracy before distribution or filing within the department.
- Insurance verification
- Daily contact with Clinics, County Case managers, The VA and others.
- Maintained confidentiality of sensitive documents and information at all times.
Intake Coordinator
TLC Home Care of the twin cities
St Paul, MN
05.2010 - 02.2018
- Provided information and resources to individuals, families, and groups seeking assistance.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Maintained confidentiality of sensitive documents and information at all times.
- Insurance Verification
- Daily contact with PCP Nurse, County Case Managers, Clinics, VA Medical center.
Intake Coordinator
Best Care Home Health
Minneapo, MN
03.2008 - 05.2010
- Provided information and resources to individuals, families, and groups seeking assistance.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Input and maintained accurate records of client intakes in electronic database system.
- Reviewed documents for accuracy before distribution or filing within the department.
- Insurance verification
- Daily contact with Clinics, County Case managers, The VA and others.
- Maintained confidentiality of sensitive documents and information at all times.
Education
Richfield High School
Richfield, MNSkills
- Charting and clinical documentation
- Multi-line phone operations
- Confidentiality
- Insurance Verification
- Data Entry
- Excellent Communication
- Goal Setting
- Time Management
- Professional Demeanor
- Attention to Detail
- Phone and Email Etiquette
- Reliability
- Continuous Improvement
- Organizational Skills
- Self Motivation
- Written Communication
- Customer Service
- Active Listening
- Relationship Building
- Documentation and Recordkeeping
- Multitasking and Organization
References
References available upon request.
Timeline
Intake Coordinator
Alliance Home Health & Nursing Services
02.2018 - 12.2023
Intake Coordinator
TLC Home Care of the twin cities
05.2010 - 02.2018
Intake Coordinator
Best Care Home Health
03.2008 - 05.2010
Richfield High School
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