Wendy Krugman
Temple,TX
Summary
Certified Phlebotomist Technician II with a proven track record of reducing patient anxiety through compassionate communication and expert venipuncture techniques. Skilled in patient verification, specimen labeling, and maintaining HIPAA compliance. Proactive team player dedicated to improving patient satisfaction and adhering to safety protocols.
Overview
16
16
years of professional experience
Work History
Certified Phlebotomist Technician II
Baylor Scott and White Clinic
Temple, TX
05.2024 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
Certified Phlebotomist Technician II
Baylor Scott and White Clinic Cancer Center
Waco, TX
04.2023 - 04.2024
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
Phlebotomist Technician II
Providence Medical Center
Portland, OR
03.2018 - 12.2022
- Greet and check in patients in lobby at the front desk.
- Minimize patient discomfort using physical techniques and friendly communication.
- Assist staff with urgent needs, prioritizing stat tests.
- Assess veins, using judgement, and accommodating patient preference.
- Handle centrifuging, pipetting and preparation for send out.
Phlebotomy Technician
The Vancouver Clinic
Vancouver, WA
03.2009 - 12.2017
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Instructed patients on urine, stool, and other bodily fluid collections.
Education
Phlebotomy Program
Clark College
Vancouver, WA06.2008
Skills
- Order of draw
- Venipuncture Technique
- Blood culture collection
- Specimen labeling
- Centrifugation Techniques
- Patient preparation
Timeline
Certified Phlebotomist Technician II
Baylor Scott and White Clinic
05.2024 - Current
Certified Phlebotomist Technician II
Baylor Scott and White Clinic Cancer Center
04.2023 - 04.2024
Phlebotomist Technician II
Providence Medical Center
03.2018 - 12.2022
Phlebotomy Technician
The Vancouver Clinic
03.2009 - 12.2017
Phlebotomy Program
Clark College