Wendy Lawrence
Boones Mill,VA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
29
29
years of professional experience
Work History
Branch Coordinator
Truist Bank
Salem, VA
09.2014 - Current
- Remained calm and professional in stressful situations.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Balanced operational awareness with customer focus.
- Performed duties in office environment during operating hours.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Coordinated and assigned service call requests.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Branch Manager
Woodforest National Bank
Roanoke, VA
11.2009 - 09.2014
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Protected company assets with strategic risk management approaches.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Submitted loan applications to loan underwriter for verification and recommendation.
Assistant Store Manager
JCPenney
Roanoke, VA
12.1992 - 02.2009
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Education
BBA - Business Administration And Management
Virginia Commonwealth University
Richmond, Va12.1992
Skills
- Financial Resources Management
- Prioritizing and Planning
- Goal Setting
- Adaptable to Changing Conditions
- Operational Reporting
- Time Management
- Risk Assessment
- Compliance Assessment
- Data Analysis
- Financial Instruments
- Cash Flow Management
Timeline
Branch Coordinator
Truist Bank
09.2014 - Current
Branch Manager
Woodforest National Bank
11.2009 - 09.2014
Assistant Store Manager
JCPenney
12.1992 - 02.2009
BBA - Business Administration And Management
Virginia Commonwealth University