Wendy Lee
Fresno,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager
McDonald's Restaurant
Fresno, CA
06.2013 - Current
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Monitored actions of staff and customers to uphold health and safety standards.
- Adhered to company food, safety, quality and sanitation policies.
- Coordinated maintenance and repair of food service equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Department Manager
McDonald's Restaurant
Fresno, CA
04.2004 - 06.2013
- Handled food inventory control.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet sales goals.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Arts - Business Administration
Fresno City College
Fresno, CA06.2002
Skills
- Policy/Program Development
- Supervision and Training
- Cross-Functional Team Management
- Performance Improvements
Accomplishments
- Outstanding Restaurant Managers Awards 2019 and 2021
Timeline
General Manager
McDonald's Restaurant
06.2013 - Current
Department Manager
McDonald's Restaurant
04.2004 - 06.2013
Associate of Arts - Business Administration
Fresno City College
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