Wendy Lettre

• Managed medical records ensuring compliance with hospital policies and regulations.
• Processed patient information accurately for efficient data retrieval and reporting.
• Implemented electronic health record (EHR) systems to streamline documentation procedures.
• Trained new staff on medical records management protocols and software usage.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Responded to patient inquiries to provide information and details of medical records.
• Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

• Oversaw daily operations, ensuring accurate patient data entry and management.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Mentored staff in effective patient registration techniques and system use.
• Led initiatives to enhance patient access processes and improve overall service efficiency.
• Implemented training programs for new representatives on insurance verification procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
• Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.

I managed all fuel, gas and propane delivery's. Did all daily data entry for all delivery's and posted all payments and did the deposits. Great customer service skills. Gorham Oil was also a part of Munce's Fuel Company and did all the same as for this company also

• Developed office procedures that enhanced operational efficiency and reduced delays.
• Trained new staff on administrative processes, fostering a collaborative work environment.
• Oversaw office supply inventory, negotiating with vendors to secure cost-effective purchasing options.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Entered data into system and updated customer contacts with information to keep records current.