Wendy Lizama
Il Canale
ARLINGTON,VA
1
Language
12
years of professional experience
Dynamic server and bartender with a proven track record in customer service and team leadership. Skilled in inventory management and staff training, committed to enhancing guest experiences and optimizing service efficiency.
Work History
Server/Bartender
5 Years 3 Months- Prepared and served a diverse range of beverages, showcasing knowledge of cocktails and wine pairings.
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to streamline service flow, enhancing overall dining experience for guests.
- Trained new servers and bartenders on menu items, service standards, and operational procedures.
- Led team shifts during peak hours, optimizing workflow and maintaining high standards of service delivery.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
5 Years 7 Months- Directed daily operations to uphold high standards of service and guest satisfaction.
- Coordinated inventory management, ensuring accurate stock levels and minimizing shortages.
- Developed training materials to enhance team performance and knowledge retention.
- Analyzed customer feedback to identify areas for service enhancement and staff development.
- Led team meetings to foster communication, address challenges, and motivate staff productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma
Skills
Customer service
Inventory management
Attention to detail
Customer engagement
Quick adaptability
Teamwork
Professional teamwork
Collaboration
Languages
Spanish
Full Professional
Timeline
Server/Bartender
Il Canale
05.2021 - CurrentRead More
Assistant Manager
PF Changs Restaurant
08.2014 - 03.2020Read More
Washington Liberty Highschool
High School Diploma
Read More