Wendy Maldonado
Queens,NY
Summary
Resourceful Zone Leader known for high productivity and efficient task completion.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills.
Overview
24
24
years of professional experience
Work History
Zone Leader
Athome
Rego Park, New York
03.2021 - Current
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Placed special orders or called other stores to find desired items.
- Identified training needs among staff members and developed appropriate programs accordingly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Ensured that merchandise is properly displayed according to company guidelines.
- Ticketed, arranged and displayed merchandise to promote sales.
- Evaluated employee performance on an ongoing basis through observation and feedback sessions.
- Conducted weekly meetings with staff to review goals, discuss challenges, and provide feedback on performance.
- Handled returns and exchanges according to company policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed workflow processes by delegating tasks among team members according to individual strengths.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained daily operations of assigned zone, ensuring compliance with safety regulations and customer service standards.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Burlington
Rego Park, NY
12.2016 - 03.2021
- Resolved customer complaints professionally in accordance with company policy.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Shoe Department Associate
Marshalls Department Store
Rego Park, NY
11.2017 - 06.2018
- Assisted with unloading trucks when necessary.
- Provided assistance to other departments when needed.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Greeted customers and answered their questions about product availability, prices, and use.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked shelves with merchandise according to company guidelines.
- Assisted customers with locating merchandise in the store.
- Restocked shelves as needed throughout the day.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Restocked sales floor with new products according to company standards.
- Maintained shoe department by organizing shoes by size, color and style.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
Assistant Manager
Fabco Shoes Retail Store
Astoria, New York
02.2001 - 07.2007
- Formed and sustained strategic relationships with clients.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
Education
GED -
Delaware Job Corps
Callicoon, NY01-2001
Skills
- Team management
- Motivational leadership
- Innovation skills
- Staff development
- Customer focus
- Building customer loyalty
- Cash handling
- Engaging with diverse customers
- Time management abilities
- Organization
- Friendly and helpful
- Multilingual communication
- Operate cash registers
- Store maintenance
- Damaged goods returns
- Cash register operation
- Safety and cleanliness standards
- Issue refunds
Timeline
Zone Leader
Athome
03.2021 - Current
Shoe Department Associate
Marshalls Department Store
11.2017 - 06.2018
Cashier
Burlington
12.2016 - 03.2021
Assistant Manager
Fabco Shoes Retail Store
02.2001 - 07.2007
GED -
Delaware Job Corps
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