Wendy Marshall
Covington,GA
Summary
Organized Licensed Apprentice Funeral Director with over 3 years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing. Knowledgeable Apprentice accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support. Caring Funeral Service Apprentice, driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
Overview
6
6
years of professional experience
Work History
Apprentice Funeral Director
Wages & Sons Funeral Directors
Stone Mountain , GA
05.2021 - Current
- Waited on families for memorial and burial services Input data for vital records into GAVERS Assisted grieving families with writing obituaries
- Embalmed human remains to slow decomposition.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Performed embalming procedures and updated case study reports.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Completed death certificates, burial permits and other legal documents for families.
- Arranged clergy, music and other service details for clients.
- Drafted and published obituaries on behalf of families served.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Improved appearance of remains with use of cosmetics.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available options.
Crematory Operator
Atlanta Crematory
Stone Mountain , GA
05.2021 - Current
- Interpreted burial permits and cremation authorizations Assisted families with selecting urn vaults, jewelry, and urns
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Skilled at working independently and collaboratively in team environment
- Developed and maintained courteous and effective working relationships
Cosmetology Assistant
AJ Cosmetology
06.2020 - 11.2021
- Assisted owner with trade cosmetology at funeral homes across Georgia and Alabama.
- Dressed deceased, applied makeup, mortuary garments, and casketed decedents.
Apprentice Funeral Director
Donald Trimble Mortuary
Decatur , Georgia
01.2020 - 05.2021
- Learned to embalm and casket decedents to be ready for funerals, visitations, and graveside services Assisted with seating and welcoming families and friends for funerals, memorials, and visitations
- Embalmed human remains to slow decomposition.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Performed embalming procedures and updated case study reports.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Picked up deceased at private homes, hospitals and county morgues.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Helped families select funeral and burial details from range of available options.
Call Operator
Conduent
03.2017 - 04.2019
- Assisted and taught callers to use Mac OS and Apple products proficiently Sold Apple products to businesses
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Identified service improvement opportunities through call volume and performance reports.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Supported customers by managing 100-250 calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Connected callers with appropriate professional, department, or business.
- Processed customer payments for timely, accurate order fulfillment.
- Provided helpful, informative technical support to customers on product usage and installation.
Education
Associate Degree in Mortuary Science -
Gupton-Jones College of Funeral Service
Decatur, GA05.2021
Skills
- Certifications/Skills
- ICCFA Crematory Operator
- Mac OS and Windows
- Funeral Home Services
- Remains Identification
- Funeral planning
- Cremations
- FTC compliance understanding
- Home and hospital removals
- Dressing and casketing
- Funeral industry regulations knowledge
Timeline
Apprentice Funeral Director
Wages & Sons Funeral Directors
05.2021 - Current
Crematory Operator
Atlanta Crematory
05.2021 - Current
Cosmetology Assistant
AJ Cosmetology
06.2020 - 11.2021
Apprentice Funeral Director
Donald Trimble Mortuary
01.2020 - 05.2021
Call Operator
Conduent
03.2017 - 04.2019
Associate Degree in Mortuary Science -
Gupton-Jones College of Funeral Service
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