Wendy Medina
Craig,CO
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
2027
2027
years of professional experience
Work History
Customer Service Supervisor
Menzies Aviation
Hayden, Colorado
11.2019 - Current
- Led customer service team for airport operations, ensuring smooth operations and high service standards.
- Trained staff on customer interaction protocols and company policies.
- Addressed customer inquiries and complaints, contributing to improved service quality and customer satisfaction.
- Assisted customers with product inquiries and resolved complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Managed escalated customer disputes, fostering positive relationships and ensuring timely resolutions.
Embroidery Operator/Screen Printer artist
The Boat Custom Designs Embroidery
Craig, Colorado
03.2017 - 2020
- Set up and operated embroidery machines for custom designs.
- Monitored production quality and adjusted settings.
- Collaborated with design team to ensure accurate specifications.
- Maintained equipment by performing routine cleaning and repairs.
Administrative Assistant
Red Bird Farms
Englewood, Colorado
2012 - 2017
- Managed daily office operations and maintained organized filing systems.
- Handled customer inquiries via phone and email, ensuring timely and accurate responses.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered questions from customers regarding products and services offered by the company.
- Welcomed visitors professionally, addressing inquiries and directing them to appropriate personnel.
- Supported inventory management by tracking supplies and placing orders.
- Maintained office equipment and coordinated repairs to minimize downtime.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Alameda High School
Lakewood, CO05-2009
Skills
- Customer service
- Employee training
- Regulatory compliance
- Data analysis
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Communication skills
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Supervisor
Menzies Aviation
11.2019 - Current
Embroidery Operator/Screen Printer artist
The Boat Custom Designs Embroidery
03.2017 - 2020
Administrative Assistant
Red Bird Farms
2012 - 2017
High School Diploma -
Alameda High School