Wendy M. Morgan
Sylvania,OH
Summary
Property Management Specialist with extensive expertise in managing multi-unit properties and enhancing occupancy rates. Demonstrated success in reducing delinquency to under 1% and driving team training initiatives. Strong customer service and conflict resolution skills contribute to improved resident satisfaction.
Overview
2027
2027
years of professional experience
Work History
Assistant General Manager - Student Housing
American Campus Communities
Toledo, OH
2019.01 - Current
- Supported general manager in overseeing daily operations and enhancing team efficiency
- Leasing via phone, email and in person
- Tour prospects
- Managed social media content through Sprinklr to engage residents and attract prospects
- Solve disputes between residents
- Inspect resident units
- Conducted key audits to ensure proper inventory management
- Facilitated workflow for general manager by executing diverse operational tasks
- Supervise student staff
- Process new vendors & required insurance
- Upload/approve invoices in Nexus billing system
- (The Lofts at Gateway 48 units, Honors Academic Village 156 units)
Resident Manager
Morgan Properties
Glen Burnie, MD
2015.04 - 2015.10
- Supported property manager in daily operations, offering guidance on company policies and procedures while leading training for new and existing employees.
- Oversaw management of 799 residential units, ensuring tenant satisfaction and property maintenance.
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs for timely completion.
- Conducted property inspections to maintain safety and compliance standards.
Property Manager
Morgan Properties
2007.03 - 2015.04
- Led sales team to achieve 97% occupancy at larger property within three months while maintaining 100% occupancy at smaller property.
- Improved rent collection to under company standard of 5%, accomplished less than 1% delinquency
- Turned around failing Maryland Bond Program in Owings Mill by analyzing and correcting issues within two months, resulting in program qualification for refinance and bond buyout in 2014. Authored Site Standard Operating Policy (SSOP).
- Received commendation for excellent customer service at sale of 153-unit property.
- Trained over 30 new team members as a member of the Morgan Certified Trainer Program.
- Holder of Maryland Lease Merge updated current lease and created the lease for new acquisitions
- Represented company in vendor meetings including gathering bids for capital projects. Helped to resolve discrepancies during actual work being done
Property Manager
Apartment Investment Management Company
Denver, CO
2002.01 - 2007.01
- Duties included: Responsible for overall day-to-day operations for property
- Led rent collection effort with assistant manager to bring delinquency down from 20% to between 8% and 10% (The Lighthouse at Twin Lakes, Beltsville, MD)
- Earned recognition for significantly improving delinquency rates, achieving best overall performance during first quarter.
- Managed multi-phase budget across three phases, ensuring financial alignment and resource allocation.
- Rallied sales and maintenance teams to achieve 95% occupancy, enhancing property visibility and tenant satisfaction.
- Implemented the area's first Bark Park improving customer satisfaction
- Represented company in vendor meetings including gathering bids for capital projects. Helped to resolve discrepancies during actual work being done
- Managed properties ranging from 220 to 700 units.
- Rewarded with Starbucks points for training of new employees and ongoing learning for the current team
Leasing Manager
Southern Management
College Park, MD
1993.01 - 2002.01
- Oversaw daily leasing and promotion of property, planning open houses, training new leasing personnel, conducting outreach marketing, and processing applications, approval letters, and leases until move-in to ensure seamless tenant onboarding.
- Oversaw leasing operations for 401 residential units.
- Managed leasing operations for residential properties at Southern Management.
- Coordinated tenant screenings and lease agreement preparations efficiently.
- Facilitated property tours for prospective tenants, showcasing available units.
Floating Leasing Specialist
Southern Management
- Duties included: Responsible for overall day-to-day leasing and promoting the property including planning open houses, training new leasing personnel, outreach marketing, accepting and processing applications, approval letters and leases down to move in along with providing excellent customer service. Our focus was any property that was suffering with vacancy challenges to assist bringing the property back up to budgeted goals.
- Various communities
Skills
- Property management
- Lease management
- Vendor management
- Budget management
- Team leadership
- Conflict resolution
- Customer service
Relevant Software
Yardi Voyager Yardi Payscan Baltimore Gas & Electric PMOS Vaultware LRO Indatus, Rackspace Rent Caf Payment Service Network, ADP First Advantage National Water & Power, Level One Focus eProcurement, Microsoft Office Jenark Outlook
Timeline
Assistant General Manager - Student Housing
American Campus Communities
2019.01 - Current
Resident Manager
Morgan Properties
2015.04 - 2015.10
Property Manager
Morgan Properties
2007.03 - 2015.04
Property Manager
Apartment Investment Management Company
2002.01 - 2007.01
Leasing Manager
Southern Management
1993.01 - 2002.01
Floating Leasing Specialist
Southern Management