Thia Armstrong
Pearcy
Summary
Dynamic leader with extensive experience in student housing at Servitas Management Group, adept at developing strategic initiatives and fostering community engagement. Proven expertise in behavioral therapy and crisis management, complemented by strong human resources skills. Committed to enhancing student development and ensuring compliance with regulatory standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Student Housing
Servitas Management Group, LLC
Hot Springs
08.2022 - Current
- Develop and implement long-term strategies for student housing.
- Oversee day-to-day operations and ensure compliance with policies.
- Recruit, train, and supervise staff.
- Support student development and coordinate with campus services.
- Promote community through events and initiatives.
- Manage budgets and monitor financial metrics.
- Coordinate maintenance and facility upgrades.
- Communicate policies and updates with stakeholders.
Office Manager
Simon Holdings, LLC
Hot Springs
08.2017 - Current
- Process payroll and manage accounting duties.
- Coordinate administrative functions and maintain records.
- Handle insurance enrollments and employee queries.
- Manage correspondence and scheduling.
Positive Behavior Support Supervisor
Lake Hamilton School District
Pearcy
07.2018 - 08.2022
- Assist teachers with IEP and behavior plan implementation in ALE classrooms.
- Provided crisis intervention and support during behavioral incidents, using MANDT and CPI-approved techniques.
- Collaborated with certified teachers and special education staff to ensure effective IEP (Individualized Education Plan) and BIP (Behavior Intervention Plan) implementation.
- Partnered with families, therapists, and school counselors to provide consistent and holistic behavioral interventions.
Long Term Care House Manager
Pathfinder Inc
Bryant
06.2014 - 04.2017
- Leadership & Supervision – Hiring, training, scheduling, and managing direct care staff in a residential setting
- Behavioral Support – Implementing and monitoring Behavior Support Plans (BSPs) tailored to individual needs
- Crisis Intervention – Using de-escalation techniques and approved intervention strategies during behavioral episodes
- Person-Centered Planning – Supporting Individual Program Plans (IPPs) and ensuring active treatment compliance
- Regulatory Compliance – Knowledge of state and federal regulations (ICF/IID, OLTC, Medicaid, CARF)
- Documentation & Reporting – Accurate completion of daily logs, incident reports, and progress notes
Residential Service Supervisor
VODEC Inc
Council Bluffs
07.2009 - 07.2013
- Behavioral Intervention & De-escalation
Trained in identifying, managing, and redirecting aggressive or harmful behaviors using techniques aligned with Positive Behavior Support (PBS), MANDT, or CPI guidelines.
Skilled in implementing Behavior Intervention Plans (BIPs) to promote long-term behavioral improvements and safety. - Individualized Support Planning (ISP)
Experience in developing and implementing Individualized Support Plans tailored to each resident’s functional, social, and emotional needs.
Coordinated multidisciplinary input from case managers, therapists, families, and medical providers to ensure holistic care. - Crisis Management & Safety Protocols
Proficient in recognizing early signs of behavioral escalation and responding swiftly with approved crisis prevention and intervention techniques.
Ensured staff and resident safety through ongoing risk assessments, emergency preparedness, and incident documentation. - Leadership & Staff Supervision
Supervised direct support staff by assigning shifts, monitoring performance, and conducting training on behavior management, documentation, and person-centered care.
Fostered a team-oriented environment focused on accountability, empathy, and professionalism. - Case Management & Coordination of Services
Acted as liaison between the facility and external providers such as therapists, physicians, guardians, and state agencies.
Maintained organized case files, progress notes, and compliance documents in accordance with state and federal guidelines.
Education
Master's - Business Administration
Arkansas State University
06.2025
Bachelor's - Integrated Studies
Henderson State University
05.2023
Associate's - Liberal Arts & Sciences
National Park College
08.2022
License - Bi-Yearly Continuing Education
Xenon International Academy
08.2007
Skills
- Human Resources
- Social Work
- Special Needs
- Behavioral Therapy
- Office Management
- Classroom Management
- Property Management
- Case Management
- Teaching
- Behavior Management
- Developmental Disabilities
- Autism Experience
- Applied Behavior Analysis
- Time Management
- Special Education
- Microsoft Office
- Curriculum Development
- PowerPoint
- CPR
Certification
Driver's License, CPR, Active Shooter, Mental Health First Aid,
Additional Information
Supervisor Experience, MANDT, Multi-tasking, Medication Aide, CPR/First Aide, Mandatory Reporting, CARF Knowledgeable, OLTC Knowledge, Arkansas, Iowa, and Nebraska regulation knowledge, Organizational Skills, Computer Oriented, Multi-lined Phones, Eager to Succeed, Excellent at meeting deadlines
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Sign Language
Limited
Timeline
Director of Student Housing
Servitas Management Group, LLC
08.2022 - Current
Positive Behavior Support Supervisor
Lake Hamilton School District
07.2018 - 08.2022
Office Manager
Simon Holdings, LLC
08.2017 - Current
Long Term Care House Manager
Pathfinder Inc
06.2014 - 04.2017
Residential Service Supervisor
VODEC Inc
07.2009 - 07.2013
Master's - Business Administration
Arkansas State University
Bachelor's - Integrated Studies
Henderson State University
Associate's - Liberal Arts & Sciences
National Park College
License - Bi-Yearly Continuing Education
Xenon International Academy