Wendy M. Murrell
Birmingham,AL
Summary
Fleet management expert with proven success in enhancing client satisfaction through strategic relationship management and operational efficiency. Adept at leveraging fleet data analytics to optimize performance and streamline processes, ensuring superior service delivery and data accuracy.
Overview
8
8
years of professional experience
Work History
AS1, AAM, AM
LeasePlan/Wheels
06.2022 - Current
- Oversaw daily operations of the fleet, ensuring efficient management of resources.
- Analyzed monthly fleet reports to identify trends and enhance operational efficiencies for clients.
- Resolved client requests promptly, ensuring timely communication and effective issue resolution.
- Supported administrative decisions, maintaining compliance with account-specific policies for clients.
- Partnered with internal departments to uphold data integrity.
- Mentored new team members on fleet systems and service standards, promoting knowledge sharing.
PNC Financial Services
PNC Bank
, AL
03.2018 - 06.2022
- Advanced from teller to teller lead to core customer care representative, improving customer service and operational processes.
- Developed expertise in client relationship management and compliance, strengthening client trust and adherence to regulations.
- Emphasized problem-solving and training initiatives to foster operational excellence and strengthen team dynamics.
- Oversaw loan servicing tasks, ensuring regulatory compliance and maintaining high levels of customer satisfaction. Served as choice connect specialist, facilitating communication between clients and service teams.
Education
Georgia College & State University
Georgia04-2016
High School Diploma -
Springville High School
AlabamaSkills
- Fleet operations oversight
- Client account management
- Client relationship management
- Salesforce case management
- Compliance support
- Data integrity and accuracy
- Operational project management
- Data analysis
- Performance analysis
- Account performance tracking
- Cost control strategies
- Process improvement
- Microsoft Office suite proficiency
- Critical thinking
- Team performance enhancement
- Client retention initiatives
PROFESSIONAL HIGHLIGHTS
- More than 4 years supporting large corporate fleet accounts.
- Experienced in fleet reporting, driver management, and vehicle administration.
- Proven ability to mentor, train, and support team development.
- Strong analytical, organizational, and communication skills.
- Demonstrated Wheels' Core Values of Integrity, One Team, Innovation, and Customer Success.
- Recognized for collaboration, accountability, and exceptional client support.
Timeline
AS1, AAM, AM
LeasePlan/Wheels
06.2022 - Current
PNC Financial Services
PNC Bank
03.2018 - 06.2022
Georgia College & State University
High School Diploma -
Springville High School