Wendy Montoya
Memphis,TN
Summary
Dynamic Shipping Coordinator at Globus Medical with proven expertise in compliance and documentation. Skilled in problem-solving and communication, I enhanced team productivity through effective training and established strong interdepartmental relationships. Bilingual in Spanish and English, I excel in fast-paced environments, ensuring timely deliveries and exceptional customer service.
Overview
11
11
years of professional experience
Work History
Shipping Coordinator
Globus Medical
Memphis, TN
06.2024 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Enhanced team productivity by training new staff on best practices in shipping and receiving.
- Maintained accurate shipping records, ensuring compliance with regulatory standards.
Optometry Technician
Eyes For You
Memphis, TN
03.2023 - 03.2024
- Maintained and updated electronic patient files, complying with confidentiality regulations such as Area of certification.
- Trained first-time contact wearers on insertion and removal of lenses.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Assisted in training new staff members on office procedures, fostering a supportive work environment.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Assisted patients in selecting eyewear, ensuring optimal fit and visual comfort.
- Provided support in the dispensing area, ensuring timely delivery of eyeglasses and contact lenses.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
Sales Representative
Cricket Wireless
Memphis, TN
01.2017 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
Waitress
La Herradura Mexican Restaurant & Bar
Memphis, TN
01.2014 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Kingsbury High School
Memphis TNSkills
- Bilingual / Fluent Spanish &English
- Communication
- Customer service
- Problem-solving
- Time management
- Leadership
- Adaptability
- Attention To Detail
- Sales
- Data Analysis
- Critical thinking
- Organization
- Active Listening
- Accounting
- Microsoft Office Suite
- Spreadsheet Software
- Presentation Software
- Word Processing
Timeline
Shipping Coordinator
Globus Medical
06.2024 - Current
Optometry Technician
Eyes For You
03.2023 - 03.2024
Sales Representative
Cricket Wireless
01.2017 - 10.2021
Waitress
La Herradura Mexican Restaurant & Bar
01.2014 - 04.2017
Kingsbury High School