Wendy Montoya
Cordova,TN
Summary
Dedicated and customer-focused professional with over three years of experience in fast-paced healthcare environments providing exceptional service, ensuring safety compliance, and supporting diverse populations. Bilingual in English and Spanish with strong communication skills, adaptability, and a calm demeanor under pressure. Seeking to transition into a Flight Attendant role where safety, service, and teamwork are top priorities.
Overview
8
8
years of professional experience
Work History
Phlebotomist II
Methodist Le Bonheur Healthcare
Germantown, TN
01.2023 - 02.2026
- Performs venipuncture and capillary draws in patients of all age ranges, such as infants, toddlers, and adults, while ensuring patient comfort and accurate specimen labeling.
- Eagerly assists in laboratory tasks, handling and processing specimens to enhance efficiency and patient care.
- Prepares and packages specimens for transport to external laboratories, and completes the accurate tracking to ensure specimens get to the correct and assigned laboratory for testing.
- Assists in the training and mentoring of new phlebotomy staff.
Patient Service Assistant
Church Health Center
Memphis, TN
12.2021 - 08.2022
- Assisted patients with scheduling, resulting in improved appointment adherence and patient satisfaction.
- Handled patient inquiries and resolved issues promptly.
- Advocated for patient needs, effectively communicating with medical staff to ensure timely and appropriate care, enhancing the patient experience.
Medical Records Scanner & Medical Scribe
Medicos Medical Center
Memphis, TN
05.2018 - 11.2020
- Collaborated with medical staff to ensure timely and accurate documentation, enhancing operational efficiency while observing examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Ensured compliance with HIPAA regulations, safeguarding patient confidentiality, and fostering trust in medical services.
Education
Phlebotomy -
Southwest Tennessee Community College
Memphis, TN12-2022
High School Diploma -
White Station High School
Memphis, TN05.2020
Skills
- Phlebotomy techniques
- Employee training
- Time management
- Epic Software Proficiency
- Spanish and English fluency
- Multitasking Abilities
- Adaptability and flexibility
- Customer service and satisfaction
- Emergency response and assessment
References
- Joyce Shaw
(Laboratory Supervisor)
901-487-5913
- Diem Mai
(Medical Laboratory Scientist II)
901-516-6557
- Taijah Calvin
(Phlebotomist II)
901-713-0585
Timeline
Phlebotomist II
Methodist Le Bonheur Healthcare
01.2023 - 02.2026
Patient Service Assistant
Church Health Center
12.2021 - 08.2022
Medical Records Scanner & Medical Scribe
Medicos Medical Center
05.2018 - 11.2020
High School Diploma -
White Station High School
Phlebotomy -
Southwest Tennessee Community College