Wendy Munoz
El Paso,TX
Summary
At El Paso Behavioral Health System, I excelled as a School Liaison, enhancing student engagement and academic performance through a pioneering intervention program. My adept crisis management and patient care skills, coupled with exceptional communication abilities, significantly contributed to a supportive educational environment.
Overview
6
6
years of professional experience
Work History
School Liaison
El Paso Behavioral Health System
El Paso, TX
06.2023 - Current
- Contributed to a positive school climate by addressing student concerns and fostering strong relationships with families.
- Assisted in the development of a school-wide intervention program, resulting in improved academic performance for struggling students.
- Served as the unit clerk for the children’s and adolescent unit. Providing office support, tracking admissions, discharges, report sheets, patient safety rounds, supplies stock.
- Mental health technician where I monitored patient safety and behaviors, responded to crisis matters regarding children and behavioral needs, conducted skin assessments and provided mental health guidance.
Customer Care Professional
Centene, Superior Health, Nurse Advice Line
El Paso, TX
03.2019 - 12.2021
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results in a call center setting.
- Contributed to process improvement initiatives within the department, identifying opportunities for increased efficiency or enhanced service delivery methods.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
Education
Bachelor Of Applied Arts - Psychology
The University of Texas At El Paso
El Paso, TX12.2015
Associate Of Applied Science - Psychology
El Paso Community College
El Paso, TX12.2012
Skills
- Student Engagement
- Crisis Management
- Patient Care
- Excellent Communication
- CPR/AED
- Analytical Thinking
- Written Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
School Liaison
El Paso Behavioral Health System
06.2023 - Current
Customer Care Professional
Centene, Superior Health, Nurse Advice Line
03.2019 - 12.2021
Bachelor Of Applied Arts - Psychology
The University of Texas At El Paso
Associate Of Applied Science - Psychology
El Paso Community College