Wendy Ortega Calzadilla
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and care, honed at Staff Management SMX. Skilled in problem-solving and relationship building, I excel in fostering client satisfaction and enhancing operational efficiency. Demonstrated ability to meet compliance requirements and lead team training initiatives, reflecting a goal-oriented mindset and clear communication skills.
Overview
4
4
years of professional experience
Work History
Qpk Agent/ Screener/ DG Specialist
Staff Management SMX
2023.09 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Teacher's Assistant
The Apple Tree School
2021.06 - 2022.04
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Graded assignments and reported individual progress to teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Travel Nanny
Entrepeneur
2020.08 - 2021.07
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
High School Diploma - Health And Wellness
Westfield High School
Houston, TX06.2021
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
Languages
Spanish
Full Professional
Timeline
Qpk Agent/ Screener/ DG Specialist
Staff Management SMX
2023.09 - Current
Teacher's Assistant
The Apple Tree School
2021.06 - 2022.04
Travel Nanny
Entrepeneur
2020.08 - 2021.07
High School Diploma - Health And Wellness
Westfield High School
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