Wendy Ortiz
Lockhart
Summary
Dynamic Bakery Service Specialist at H-E-B with a proven track record in enhancing customer satisfaction and retention. Expert in product sales and detail-oriented problem-solving, consistently exceeding performance metrics. Strong team collaborator with exceptional communication skills, adept at optimizing workflows to boost productivity and service quality.
Overview
4
4
years of professional experience
Work History
Bakery Service Specialist
H-E-B
11.2021 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Processed transactions efficiently, ensuring a positive customer experience.
- Maintained product knowledge to address customer needs effectively.
- Collaborated with team members to resolve issues and improve service delivery.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
Associate of Science - Health Information Management
The College of Health Care Professions
TX06.2009
Skills
- Sales expertise
- Product sales
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Detail oriented
- Critical thinking
- Team collaboration
- Creative problem solving
- Decision-making
- Task prioritization
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Bakery Service Specialist
H-E-B
11.2021 - Current
Associate of Science - Health Information Management
The College of Health Care Professions
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