Wendy Pacheco
Houston
Summary
Motivated and reliable business administration graduate with hands-on experience in retail and hospitality. Adept at managing transactions, maintaining inventory accuracy, and delivering high-quality customer service. Known for efficiency, attention to detail, and strong interpersonal skills, with a proven ability to quickly learn new skills and adapt to evolving work environments.
Overview
4
4
years of professional experience
Work History
Barista
Nordstrom Ebar
04.2025 - Current
- Manage cash registers and daily transactions up to $200, ensuring accuracy and accountability.
- Managed daily inventory levels to maintain stock efficiency and product availability.
- Maintain an organized, clean, and efficient workspace to uphold store standards.
- Prepared and served high-quality beverages to ensure customer satisfaction.
Barista
Black Rock Coffee Bar
06.2024 - 02.2025
- Delivered exceptional customer service through accurate order fulfillment and prompt issue resolution.
- Prepared high-quality beverages within one minute, demonstrating urgency and efficiency.
- Maintained a clean, organized workspace and balanced cash registers to $300 nightly with precision.
- Trained new team members on beverage preparation techniques and customer service standards.
Receiving Associate
Macy’s
08.2022 - 04.2024
- Collaborate in unloading store merchandise trucks by processing 20,000 units of Polo Ralph Lauren and censoring clothing with anti-theft tags.
- Prioritize organizing products based on sale performance (Polo Ralph Lauren, Calvin Klein, DKNY, etc.) to deliver merchandise to sales associates increasing revenue by 50%
- Facilitate inventory count on merchandise items to ensure the quantity of products align with the projected numbers in the system, aiming to uphold sales quotas and minimize theft.
Sales Associate, Kids Club
Fitness Connection
05.2022 - 08.2022
- Demonstrated salesmanship capability by handling transactions totaling $200, contributing to revenue growth.
- Successfully enrolled an average of five clients daily for new memberships, showcasing effective sales and customer service skills.
- Conducted engaging introductory visits, persuasively administering, and accommodating two guests at a time to fabricate a welcoming environment.
- Provided attentive childcare responsibilities, ensuring the safety and well-being of up to 12 kids.
Cashier
Chipotle
10.2021 - 04.2022
- Exceeded sale objectives by averaging $10,000 daily showcasing sale expertise.
- Provided exceptional customer service experience with positive interactions.
- Ensured a spotless lobby to promote a welcoming atmosphere.
Education
Bachelor of Business Administration - Management
C. T. Bauer College of Business, University of Houston
Houston, Texas05.2025
Associate of Arts - Business
Houston Community College
Houston, Texas12.2022
Skills
- Fluent in Spanish
- Microsoft Excel, PowerPoint, Word, and Outlook
Timeline
Barista
Nordstrom Ebar
04.2025 - Current
Barista
Black Rock Coffee Bar
06.2024 - 02.2025
Receiving Associate
Macy’s
08.2022 - 04.2024
Sales Associate, Kids Club
Fitness Connection
05.2022 - 08.2022
Cashier
Chipotle
10.2021 - 04.2022
Associate of Arts - Business
Houston Community College
Bachelor of Business Administration - Management
C. T. Bauer College of Business, University of Houston
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