Abigail Payne
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Key Manager
Bonefish Grill Restaurants
Fredericksburg, VA
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Donor Outreach Intern
Students For Life
Fredericksburg, VA
10.2023 - Current
- Communicate with donors through phone, email, and postal mail.
- Update data bases to ensure accurate contact information for donors.
- Utilize SharePoint and Excel to update forms and data.
- Process and record donations as they are received.
- Respond to donor inquires.
- Communicate with possible donors.
Jail Officer
Rappahannock Regional Jail
Stafford, VA
01.2022 - 06.2023
- Maintained the security and orderly operation of the facility by maintaining a security presence.
- Ensured all inmates complied with the rules and regulations of the facility.
- Used specialized equipment such as two way radios and restraints
- Assumed armed post.
- Observed conduct of inmates and protected from dangers.
- Represented the facility at hiring events and new employee orientation.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Performed administrative duties to maintain appropriate records of accounted inmates.
Bartender/ Server
Outback Steakhouse
Fredericksburg, VA
04.2021 - 12.2021
- Represented the establishment by providing excellent customer service and relations.
- Ensured that the guests were satisfied with their visit by constantly attending the needs of multiple guests across multiple tables in a high volume and fast-paced work environment.
- Ensured that guests' orders were accurate and received in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cashier
Hobby Lobby
Fredericksburg, VA
06.2020 - 05.2021
- Represented the store by providing excellent customer service and customer relations.
- Ensured all aisles were cleaned and organized.
- Kept pace with a high volume work environment to ensure that customers were assisted and checked out in a timely manner.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Lifeguard/ Swim Instructor
Kids First Swim School
Fredericksburg, VA
09.2019 - 03.2020
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Recognized danger and reacted calmly to mitigate risk.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
Lifeguard/Child Care Provider
King George Family YMCA
King George, VA
10.2016 - 08.2019
- Ensured all members were satisfied with their visit.
- Watched over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Filled out incident and accident reports and submitted to supervisor.
- Adhered strictly to emergency action plans.
- Provided adequate security to ensure all members remained safe while using the facility.
- Assisted children in development of social, communication and problem-solving skills.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Guided children through engaging and productive activities to foster fun learning environment.
- Maintained safe play environment.
- Observed and monitored children's play activities.
Education
Rappahannock Community College
09.2019
High School Diploma -
King George High School
King George, VA05.2018
Skills
- Firearms Training
- Incident Reporting
- Public Safety
- Emergency Response
- Clerical Abilities
- Safety Procedures
- Dedication
- Practical Problem Solving
- Verbal and Written Communication
- Flexible and Adaptable
- Inbound and Outbound Calling
- Paperwork Processing
- Account Updating
- Data Entry
- Administrative Support
Certification
- Jail Basic
- Certified First Aid/CPR/AED
Timeline
Key Manager
Bonefish Grill Restaurants
03.2024 - Current
Donor Outreach Intern
Students For Life
10.2023 - Current
Jail Officer
Rappahannock Regional Jail
01.2022 - 06.2023
Bartender/ Server
Outback Steakhouse
04.2021 - 12.2021
Cashier
Hobby Lobby
06.2020 - 05.2021
Lifeguard/ Swim Instructor
Kids First Swim School
09.2019 - 03.2020
Lifeguard/Child Care Provider
King George Family YMCA
10.2016 - 08.2019
Rappahannock Community College
High School Diploma -
King George High School