TROY GIBSON
Aurora,CO
Summary
Organized and motivated leader eager to apply leadership, time management, and organizational skills in various environments. Seeking leadership opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Key Holder
Boot Barn
06.2023 - Current
- Open and close store duties
- Work with upper management to increase sales and solve operational issues.
- Increased sales by 1% in the work boot area by connecting with the customers, listening to their needs, and having product knowledge.
- Help supervise co-workers (25) to engage with customers and to help support them in their sales.
- Use loss prevention strategies to discourage theft.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Assistant Store Manager
Vitamin Shoppe
Denver, CO
08.2020 - 06.2023
- Supervise 2 employee's and help them grow their business knowledge and product knowledge.
- Helped increase store sales to have a $250,000+ profit yearly.
- Helped all customers picking the right supplements for their health needs by listening to them and building rapport.
- Completed LP review reports for the store and used strategies to discourage theft.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Partnered with store leadership team to learn and understand management processes and reports.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Field & Shift Supervisor
Healthcare Security Services (HSS)
07.2018 - 07.2020
- Help employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Leverage physical and verbal techniques to investigate suspicious activities and resolve concerns
- Manage team schedules to provide effective security coverage for building safety
- Remain calm, assertive and mindful to think critically and problem solve during stressful situations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Personal Trainer
24 HOUR FITNESS
01.2016 - 01.2018
- Designed specific workout systems for individual clients based on performance ability.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Demonstrated various exercises with the use of free weights and machines.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
Federal Reserve Law Enforcement Sergeant
01.2007 - 01.2016
- Communicated corporate objectives through regular correspondence and scheduled status updates
- Evaluated success of training programs and recommended improvements Senior Leadership.
- Medical trainer, responsible for creating medical scenarios and tabletop exercises for all law enforcement officers.
- Taught advanced CPR (Red Cross certified) and emergency oxygen to management and staff.
- Patrolled the property, screened vehicles, and was the cover Officer when armored vehicles pulled into the property.
- Respond to emergencies on property and inside
- Performed surveillance using basic, static, mobile foot and vehicle, advanced surveillance and personal security techniques.
Education
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State College of Denver
Skills
- Supervision
- Microsoft word, Adobe, Power Point, Excel
- Instructor
- Team Building
- Safety & security procedures
- Security Leadership
- Written and verbal communications
- Sales
- Customer Service
- Health and safety compliance
- Problem-Solving
- Troubleshooting and problem solving
- CCTV experience
- Skilled in conflict resolution
- Daily status reports
- Staffing and scheduling
- Emergency Response
- Threat Assessment
- Access Control
- Policy Enforcement
- Asset Protection
- Firearms Training
Timeline
Key Holder
Boot Barn
06.2023 - Current
Assistant Store Manager
Vitamin Shoppe
08.2020 - 06.2023
Field & Shift Supervisor
Healthcare Security Services (HSS)
07.2018 - 07.2020
Personal Trainer
24 HOUR FITNESS
01.2016 - 01.2018
Federal Reserve Law Enforcement Sergeant
01.2007 - 01.2016
Bachelor of Science - Criminal Justice and Criminology
Metropolitan State College of Denver
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