Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Perry

Las Vegas

Summary

Dynamic customer service professional with a proven track record at BING BINGS, excelling in conflict resolution and sales techniques. Adept at training new hires and enhancing team performance, I effectively managed events and communications, driving revenue growth through upselling and exceptional relationship building. Committed to delivering outstanding service and operational excellence.

Overview

6
6
years of professional experience

Work History

MANAGEMENT CUSTOMER SERVICE

BING BINGS
Indian Springs
03.2019 - 11.2024
  • Operated machinery and tools safely and efficiently to maximize productivity.
  • Adhered to safety guidelines while operating equipment and machinery.
  • Delivered exceptional customer service through face-to-face interactions and phone communications.
  • Executed routine maintenance and repairs to ensure optimal equipment performance.
  • Trained new hires on operational procedures and safety protocols.
  • Conducted cold calls and successfully upsold products to increase revenue.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.

Front Desk Administrative Assistant

Culinary Union
Las Vegas
05.2022 - 08.2023
  • Welcomed customers and directed inquiries to appropriate staff members.
  • Managed incoming calls, routing them to the correct departments and taking messages.
  • Checked in and out guests while managing reservation bookings.
  • Handled confidential information with discretion, adhering to departmental policies.

Education

High School Diploma -

San Mateo High School
San Mateo, CA
06-2002

Skills

  • Customer service
  • Office administration
  • Conflict resolution
  • Problem solving
  • Inventory management
  • Sales techniques
  • Training and development
  • Data entry
  • Relationship building
  • Problem resolution
  • Leadership
  • Effective communication
  • Event planning
  • Team building
  • Time management
  • Critical thinking

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk Administrative Assistant

Culinary Union
05.2022 - 08.2023

MANAGEMENT CUSTOMER SERVICE

BING BINGS
03.2019 - 11.2024

High School Diploma -

San Mateo High School
Wendy Perry