Wendy Pierce
El Dorado Springs,MO
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory control. Enhanced team performance through effective training and mentoring, achieving significant sales growth. Skilled in cash management and fostering positive customer relations, ensuring a seamless shopping experience while minimizing shrinkage.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Store Manager
Family Dollar/Dollar Tree
El Dorado Springs, Mo
06.2021 - 11.2023
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
- Trained and mentored team members, enhancing staff performance and customer service quality.
- Implemented promotional strategies, increasing foot traffic and sales during key retail periods.
- Analyzed sales data to identify trends, informing restocking decisions and merchandising strategies.
- Developed schedules for staff coverage, balancing operational needs with employee availability.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Maintained visual merchandising standards, creating an inviting store atmosphere that drives sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
911 Dispatcher
Cedar County Sheriff's Office
Stockton, MO
08.2018 - 11.2019
- Managed emergency calls, prioritizing dispatch of resources based on urgency and location.
- Operated multi-line phone systems to effectively communicate with public safety personnel.
- Documented incident details accurately in real-time for effective record-keeping and reporting.
- Assisted in training new dispatchers, enhancing team efficiency and knowledge sharing.
- Coordinated with law enforcement and emergency services to facilitate timely responses.
- Monitored radio communications, ensuring clear lines of communication during high-stress situations.
- Developed comprehensive reports on call traffic and resource allocation for operational improvements.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Store Manager
Dollar General
Stockton, MO
02.2003 - 09.2005
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
Assistant Manager
Freds
Heber Springs, AR
12.1997 - 05.1999
- Led training sessions to enhance team performance and operational efficiency.
- Developed and implemented strategies to improve customer service standards.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
No Degree - Accounting And Finance
Arkansas State University
Jonesboro, ARSkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Outstanding communication skills
Store merchandising
Cash management
Shift scheduling
Inventory control
POS systems
Leadership development
Supply ordering
Store displays
Staff management
Employee scheduling
Accurate cash handling
Timeline
Store Manager
Family Dollar/Dollar Tree
06.2021 - 11.2023
911 Dispatcher
Cedar County Sheriff's Office
08.2018 - 11.2019
Store Manager
Dollar General
02.2003 - 09.2005
Assistant Manager
Freds
12.1997 - 05.1999
No Degree - Accounting And Finance
Arkansas State University