Wendy Quinn
New Port Richey,FL
Summary
Detail-oriented professional with a broad background in customer service, cash handling, and administrative support. Brings strong communication, data entry, and problem-solving skills to support accurate records, positive client experiences, and efficient financial processes.
Overview
30
30
years of professional experience
Work History
Boot Camp Administrator/Accounts Receivable Administrator
CBT Campus LLC
Tarpon Springs, Florida
11.2020 - Current
- Oversaw student enrollment from initial inquiry to final registration.
- Established effective communication channels to address Soldier/student inquiries and concerns.
- Provided guidance and support to Soldiers/students throughout their enrollment journey.
- Monitored financial transactions to ensure accuracy and compliance with policies.
- Executed payment processing, ensuring timely transactions.
- Maintained accurate records of payments received and outstanding balances.
- Maintained the company's Vendor status Army Ignited, VR&E (GI Bill), Chapter 33, Chapter 35, etc.
Assistant Manager
7-11 Convenient Store
New Port Richey, Florida
06.2014 - 11.2020
- Trained associates on POS register procedures and customer service
- Managed cash handling, deposits, and drawer balancing
- Monitored inventory levels and restocked merchandise and coolers
- Resolved customer complaints and service concerns
- Enforced store policies, safety practices, and cleanliness standards
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
Fidelity Assurance
St. Petersburg, Florida
09.1996 - 06.2004
- Assisted policyholders with billing questions and coverage updates for life, health and annuities.
- Resolved customer concerns through phone, email, and written correspondence.
- Explained insurance terms and policy details in clear language.
- Documented customer interactions in Fidelity Assurance files and tracking systems.
- Coordinated with underwriting and claims teams on account issues.
- Guided customers through payment options and renewal procedures.
- Maintained confidential customer information following Fidelity Assurance standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Osceola
Largo, FL05-1995
Skills
- Enrollment management
- Payment processing
- Student records
- Vendor compliance
- Accounts receivable
- Customer service
- Data entry
- Attention to detail
- Effective communication
Timeline
Boot Camp Administrator/Accounts Receivable Administrator
CBT Campus LLC
11.2020 - Current
Assistant Manager
7-11 Convenient Store
06.2014 - 11.2020
Customer Service Representative
Fidelity Assurance
09.1996 - 06.2004
High School Diploma -
Osceola