Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wendy Quintana

Lakeland,FL

Summary

Dynamic team player with a proven track record at Chick-fil-A, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in operating registers and maintaining a clean environment, consistently delivering high-quality service while adapting to fast-paced demands.

Overview

6
6
years of professional experience

Work History

Team Member

Chick-fil-A
08.2021 - 02.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Team Member

Wendy’s
09.2020 - 07.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Cell Phone Repair Technician

Bazar
10.2018 - 03.2020
  • Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
  • Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
  • Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
  • Reduced repair turnaround time through streamlined diagnostic processes and prioritizing urgent jobs.
  • Improved overall repair quality by utilizing precision tools and techniques during the repair process.
  • Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
  • Performed detailed device inspections to identify necessary repairs or replacements accurately.
  • Assisted clients with troubleshooting issues over the phone, resolving problems without requiring in-person visits.
  • Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
  • Adapted quickly to varying workload demands while maintaining high standards for repair quality and speed.

Education

Associate Degree -

Dallas College
Dallas, TX

High School Diploma -

Warren Travis White
Dallas, TX
10.2022

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Cleaning
  • Flexible schedule
  • Computer skills
  • Product knowledge

Languages

Spanish
Full Professional

Timeline

Team Member

Chick-fil-A
08.2021 - 02.2025

Team Member

Wendy’s
09.2020 - 07.2021

Cell Phone Repair Technician

Bazar
10.2018 - 03.2020

Associate Degree -

Dallas College

High School Diploma -

Warren Travis White

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Wendy Quintana