Wendy Ramirez
Greensboro,NC
Summary
Reliable and detail-oriented retail, customer service, and hospitality professional with 4+ years of experience in stocking, fulfillment, cashiering, and front desk operations. Strong multitasking abilities and excellent communication skills. Fluent in English and Spanish and currently advancing expertise in esthetics with 300+ program hours completed.
Overview
5
5
years of professional experience
Work History
Seasonal Fulfillment Associate
Macy’s
11.2022 - 12.2025
- Fulfill online customer orders by picking, packing, and preparing shipments with accuracy.
- Support sales floor operations, recovery, restocking, and merchandise organization.
- Rehired every holiday season due to strong performance and reliability.
Overnight Stocker
Walmart
04.2022 - 08.2025
- Assisted customers, operated registers, and returned abandoned items to stock.
- Maintained produce freshness through rotation, stocking, and quality inspection.
- Trained at Customer Service Desk handling refunds, bill payments, and money orders.
- Worked overnight stocking freight, zoning aisles, and preparing the store for morning operations.
- Selected to begin training toward a Department Manager position.
Cashier / Kitchen Support
The Captain’s Table
02.2021 - 02.2023
- Took customer orders in person, online, and over the phone with friendly, efficient service.
- Assisted kitchen staff during busy rush periods to maintain fast food preparation.
- Managed cash transactions, order packaging, and light food preparation.
Overnight Front Desk Agent / Receptionist
Sheraton
06.2022 - 10.2022
- Managed late-night check-ins/check-outs, reservations, and guest payments.
- Provided customer service by answering calls, resolving issues, and maintaining a welcoming lobby environment.
- Performed nightly security checks and logged all guest activity.
- Completed end-of-day reporting, balanced payments, and prepared documents for the morning shift.
- Coordinated with housekeeping and maintenance staff to ensure rooms were ready.
Server
IHOP
11.2020 - 02.2021
- Delivered excellent customer service in a high-traffic dining environment.
- Took orders, served meals, cleaned tables, and ensured positive guest experiences.
Education
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Esthetics Program
High School Diploma -
Ben L. Smith High School
Greensboro, NCSkills
- Customer Service
- Receptionist Skills
- Hospitality
- Front Desk Operations
- Reservations
- Overnight Procedures
- Cash Handling
- Stocking & Inventory
- Order Fulfillment
- Produce Handling
- Merchandising
- POS Systems
- Food Service
- Cleaning & Organization
- Communication
- Teamwork
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Fulfillment Associate
Macy’s
11.2022 - 12.2025
Overnight Front Desk Agent / Receptionist
Sheraton
06.2022 - 10.2022
Overnight Stocker
Walmart
04.2022 - 08.2025
Cashier / Kitchen Support
The Captain’s Table
02.2021 - 02.2023
Server
IHOP
11.2020 - 02.2021
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Esthetics Program
High School Diploma -
Ben L. Smith High School