Wendy Ray
Concord,NC
Summary
Enthusiastic leader with 10+ years of financial industry experience focused on client experience, strategic partnering, risk management, and relationship development. Dynamic communicator able to build trust and confidence with leadership, clients, and teammates. Quick learner who can prioritize competing demands while maintaining a steadfast focus on results.
Overview
12
12
years of professional experience
Work History
Financial Solutions Advisor
Merrill Lynch
Charlotte, NC
12.2019 - Current
- Facilitate financial planning conversations through thought provoking questioning and active listening to uncover client's unique financial needs
- Strategically prioritize money goals using a multi-factor goal setting process and working with clients to develop comprehensive and adaptable financial plans
- Educate clients on investment strategies through use of interactive marketing tools, simulators, and current industry research
- Guide transition process for movement of households from competitor institutions
- Host meetings to analyze performance, uncover additional needs, and adjust plans for evolving client lives
- Lead coaching sessions focused on conversation starters, service-to-sales transitions, partner introductions, and overcoming concerns for financial center teammates
- Partner across lines of business to capture households by collaborating with lending, private banking, wealth management, and small business
- Adopt new technology and processes to simplify business including virtual appointment hosting, mobile and digital capabilities, and flexible work arrangements
- Manage revenue, operational, and client experience goals by prioritizing tasks and managing time to execute in fast-paced and evolving work settings
Financial Center Manager
Bank Of America
Charlotte, NC
05.2016 - 12.2019
- Managed team to collectively surpass goals in operations, client experience, and revenue
- Observed client interactions and coached associates based on their unique coaching styles
- Interpreted performance results and trends to identify operations and performance gaps
- Gained associate buy-in for market initiatives by modeling early adoption, focusing on benefits, and remaining client focused
- Facilitated training and onboarding of new associates through web-based and in-person sessions, direct observations, coaching, and action plan development
- Served as regional go-to for operational questions for financial center associates
- Fielded and resolved complex client requests using in-depth research, problem-solving, and collaboration with outside lines of business
- Completed market operational inspections that identified procedural failures and created action plans to address gaps in processes
- Participated in Regional Process Improvement Council providing new ideas to drive innovation, efficiency, and unique solutions around operations procedures
Branch Manager
Suntrust Bank
Charlotte, NC
07.2013 - 04.2016
- Managed business development to deliver strong team performance as well as strong individual performance through personal productivity
- Grew branch revenue through new consumer and small business acquisition by implementing routines of face to face appointments, outbound calling, and community prospecting
- Participated in civic, government, professional, and business associations to prospect and develop new business through community involvement
- Executed on branch routines by leading, growing, coaching, and motivating teammates
- Managed human capital including interviewing, selections, hiring, workforce scheduling, development planning, performance reviews, and performance counseling
Education
Series 7
Series 66
Business Administration And Management
Mercer University
Macon, GASkills
- Active Listening
- Collaboration
- Adaptability
- Ambiguity Tolerance
- Process Improvement
- Early Adopter
- Coaching
- Team Building
- Problem Resolution
- Financial planning
- Business Development
- Organization and Time management
Timeline
Financial Solutions Advisor
Merrill Lynch
12.2019 - Current
Financial Center Manager
Bank Of America
05.2016 - 12.2019
Branch Manager
Suntrust Bank
07.2013 - 04.2016
Series 7
Series 66
Business Administration And Management
Mercer University