Wendy Rivera Canales
San Leandro,CA
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 10+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
RMT Landscape Contractors
03.2018 - Current
- Managed filing system, entered data and completed other clerical tasks
- Provided daily assistance to CFO, Payroll, maintenance and construction departments.
- Completed weekly payroll for 55 employees.
Account Resolution Specialist
Intermedix Staffing
02.2013 - 01.2018
- Conducted thorough research on complex cases to provide accurate information and facilitate informed decision making.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked in call center environment handling manual and automatically dialed approximately 30 outbound calls.
Lead Cashier
F.H. Dailey Chevrolet
02.2006 - 10.2012
- Reduced cashier errors by implementing thorough training programs for new employees.
- Educated employees on register use, merchandising, and customer service.
- Handled approximately 15 service repair department calls daily and assisted customers directly with picking up their vehicles and finalizing their payments
Education
High School Diploma -
John C. Fremont High School
Oakland, CA2000
Skills
- Strategic Planning
- Data Entry
- Regulatory Compliance
- Microsoft Office
- Organization and Time Management
- Accounts Payable and Receivable
- Support Services
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
RMT Landscape Contractors
03.2018 - Current
Account Resolution Specialist
Intermedix Staffing
02.2013 - 01.2018
Lead Cashier
F.H. Dailey Chevrolet
02.2006 - 10.2012
High School Diploma -
John C. Fremont High School
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