Candace Reese
Citra,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Receptionist Administrator
Marion Lake Sumter Title
1890 SE 15th Ave Ste 102 Ocala, Fl 34471
05.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
Transportation Zone Manager
Marion School District
04.2022 - 03.2023
- Achieved high retention within assigned zone, maintaining high employee engagement
- Maintained positive communication with bus drivers and bus aide to share opportunities, obstacles and accomplished objectives
- Reported maintenance and repair needs for transportation vehicles and equipment
- Directed investigations to verify and resolve customer or shipper complaints
- Handled departmental scheduling to maintain proper staffing for shifts
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
Guidance Counselor Assistant
Marion School District
08.2018 - 04.2022
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks
- Taught classes and presented self-help or information sessions on subjects related to education and career planning
- Observed students during classroom activities to evaluate students' performance, behavior and social development
- Provided crisis intervention to students dealing with difficult situations at school
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences
- Maintained accurate and complete student records required by laws, district policies and administrative regulations
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
School Bus Driver
Marion School District
10.2005 - 08.2018
- Performed pre-trip inspection and mechanical checks before scheduled run
- Followed schedules and routes to maintain timely arrivals and departures
- Obeyed DOT rules and regulations and local laws to maximize safety
- Transported students and teachers on school activity trips while exercising responsible leadership
- Maintained order and discipline on bus to prevent accidents or injuries.
Camp Counselor
Levy County Supervisor Of Elections - Tammy Jones
05.2016 - 08.2016
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Established and built relationships with campers to ease fears in new environment
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Dialysis Technician
DaVita
07.2012 - 11.2013
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
Receptionist
Site Services Now
05.2006 - 08.2006
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
Armstrong Homes
05.2003 - 03.2004
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
Real Estate
Global Wide Real Estate School
Ocala, FL10.2023
Real Estate -
Ken Jones Real Estate School
Ocala, FL09.2021
CNA -
Beeline Training
Ocala, FL04.2012
Skills
- Goal Setting
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Team Building
- Training and Development
- Team Leadership
- Verbal and Written Communication
- Project Planning
- Documentation and Reporting
- Recruitment and Hiring
- Scheduling and Coordinating
- Problem Resolution
- Employee Development
- Complex Problem Solving
- Hiring and Training
- Managing Operations and Efficiency
- Administration and Reporting
- Work Planning and Prioritization
- Customer Service
- Shift Scheduling
- Professional and Courteous
- Decision Making
- Customer Relationship Management
- Time Management
- Good Judgment
- Strategic Planning
- Calm Under Pressure
- Computer Skills
- Negotiation and Conflict Resolution
Awards
2019/2020 I was named Employee of the Year for the entire Marion County Public Schools.
Timeline
Receptionist Administrator
Marion Lake Sumter Title
05.2023 - Current
Transportation Zone Manager
Marion School District
04.2022 - 03.2023
Guidance Counselor Assistant
Marion School District
08.2018 - 04.2022
Camp Counselor
Levy County Supervisor Of Elections - Tammy Jones
05.2016 - 08.2016
Dialysis Technician
DaVita
07.2012 - 11.2013
Receptionist
Site Services Now
05.2006 - 08.2006
School Bus Driver
Marion School District
10.2005 - 08.2018
Receptionist
Armstrong Homes
05.2003 - 03.2004
Real Estate
Global Wide Real Estate School
Real Estate -
Ken Jones Real Estate School
CNA -
Beeline Training