Wendy Roth
Summary
Experienced Financial Counselor Supervisor at Cape Fear Valley Medical Center, specializing in insurance verification and team leadership. Recognized for driving employee engagement and streamlining operations through innovative problem-solving and effective collaboration. Led the successful Patient Access Week initiative, resulting in a substantial increase in participation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Financial Counselor Supervisor
Cape Fear Valley Medical Center
Raeford, NC
02.2022 - 12.2024
- Supervised a team of up to 39 employees, coordinating monthly staff meetings, huddles, and one-on-one sessions.
- Monitored productivity of both in-house and remote staff, ensuring consistent performance and development.
- Collaborated with management to enhance leadership skills, while cross-training staff to cover various roles.
- Conducted patient access interviews to ensure efficient and accurate information collection.
- Volunteered extensively at Hoke Hospital and within the community to support various initiatives.
- Assisted with the planning and enhancement of Patient Access Week to improve engagement for employees and leadership.
- Organized and executed monthly outings with leadership staff to foster team bonding.
- Spearheaded initiatives to enhance Patient Access Week, focusing on employee and leadership participation.
Financial Counselor
Cape Fear Valley Medical Center
Fayetteville, NC
11.2016 - 12.2024
- Preworked accounts and verified insurance information through real-time eligibility systems and websites.
- Managed surgery accounts by contacting patients to discuss financial responsibilities and set up payment arrangements.
- Coordinated financial counseling for surgeries at Hoke, Highsmith Rainey, Betsy Johnson, Bladen, and Cape Fear Valley.
- Collaborated closely with medical offices and anesthesia departments to ensure all patients were cleared for upcoming procedures at multiple facilities.
- Engaged in employee engagement activities to promote a positive and productive workplace.
Medical Secretary
Cape Center OB/GYN
Fayetteville , NC
11.2010 - 11.2016
- Stepped in to cover staffing gaps, maintaining operational efficiency and support.
- Returned to provide support during staffing shortages and extended assistance as needed.
Medical Receptionist
Carolina Footcare
Fayetteville, NC
11.2004 - 12.2010
- Handled front desk duties by answering phones, processing payments, and verifying insurance.
- Ordered and maintained inventory of office supplies.
- Scheduled surgeries and managed patient appointments.
- Collaborated with Tricare for seamless referral processing.
Medical Secretary
Cape Center OB/GYN
Fayetteville, NC
04.1996 - 11.2004
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed front office operations, including patient check-in/check-out, insurance verification, and scheduling surgeries.
- Handled financial transactions, including collecting payments and making bank deposits, while being the sole office key holder.
- Answered and triaged all incoming calls, coordinated referrals, and ensured smooth office workflow.
- Managed office supply orders and scheduled drug rep lunches to support office operations.
Education
High School Diploma -
Seventy-First Senior High School
Fayetteville, NC06-1988
Skills
- In-Depth Understanding of Insurance
- Understanding Insurance Benefits
- Effective Multitasking
- Collaborative Team Member
- Accuracy In Task Execution
- Creative Problem Solving
- Independent work
Certification
- CHAA active July,2017
- Clarivate HBI certificate active June, 2023
- ICD 9, Billing and Coding
- Medical Terminology
Timeline
Financial Counselor Supervisor
Cape Fear Valley Medical Center
02.2022 - 12.2024
Financial Counselor
Cape Fear Valley Medical Center
11.2016 - 12.2024
Medical Secretary
Cape Center OB/GYN
11.2010 - 11.2016
Medical Receptionist
Carolina Footcare
11.2004 - 12.2010
Medical Secretary
Cape Center OB/GYN
04.1996 - 11.2004
High School Diploma -
Seventy-First Senior High School
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