Overview
Work History
Timeline
Generic

Wendy Russell

Norfolk,VA

Overview

1
1
year of professional experience

Work History

Fulfillment Resolution Anaylst

OneDigital Insurance
10.2023 - 12.2024
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Collaborated with cross-functional teams to address recurring problems and implement lasting improvements.
  • Enhanced customer satisfaction by promptly resolving complex issues and providing effective solutions.
  • Maintained comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.
  • Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and adherence to established timelines for resolution.
  • Supported continuous improvement initiatives within the department by routinely sharing insights from case experiences with peers and supervisors.
  • Reduced average resolution time significantly by implementing innovative problem-solving techniques and tools.
  • Boosted overall productivity by effectively prioritizing tasks based on urgency, complexity, and potential impact on clients.
  • Negotiated successfully between various parties involved in disputes or conflicts, achieving mutually beneficial outcomes whenever possibl
  • Negotiated successfully between various parties involved in disputes or conflicts, achieving mutually beneficial outcomes whenever possible.
  • Demonstrated expert knowledge of industry regulations, compliance requirements, and internal policies when addressing client concerns or disputes.
  • Streamlined resolution processes for increased efficiency and quicker response times to customer inquiries.
  • Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.
  • Designed and implemented creative strategies for preventing future client escalations, resulting in a reduction in overall case volume.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Established a positive rapport with clients by maintaining open lines of communication throughout the resolution process.

Timeline

Fulfillment Resolution Anaylst

OneDigital Insurance
10.2023 - 12.2024

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Wendy Russell