Wendy Santos
Hilo,Hi
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Adaptable support professional with diverse experience in education, dispatching, and emergency response. Known for strong critical thinking and effective communication skills, poised to leverage expertise to enhance operational efficiency. Expertise in emergency response, data entry, and customer relations. Proven ability to manage communication effectively and support critical dispatching procedures.
Overview
29
29
years of professional experience
Work History
Education Assistant
State Of Hawaii Department Of Education
Hilo, HI
07.2009 - 05.2019
- Provided instructional support to teachers in the classroom environment.
- Monitored student progress and provided feedback to teachers.
- Assisted with the preparation of lesson materials and activities.
- Assisted students with various learning disabilities, such as dyslexia or autism.
- Implemented behavior management strategies as directed by school staff.
Dispatcher Office Assistant
Polynesian Adventure Tours
Kailua-Kona, HI
06.2006 - 07.2009
- Created daily logs of dispatched vehicles and personnel.
- Entered data into computer systems to track dispatched items.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Provided customer service support to clients seeking assistance with transportation services.
- Maintained records of vehicle maintenance schedules and fuel usage.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Updated driver profiles with current contact information and certifications.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
Lifeguard
County Of Hawaii: Parks And Recreation
Hilo, HI
02.1996 - 07.2006
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Provided emergency response for medical or other emergencies as needed.
- Assisted with swim lessons for all ages, including special needs participants.
- Developed and implemented pool rules and regulations to promote safe swimming practices.
- Reviewed accident reports from subordinate staff members to identify trends or potential issues at the aquatic facility.
- Instructed staff in proper use of safety equipment including CPR and AED certification training.
- Prepared weekly reports detailing staffing needs based on attendance records.
- Attended monthly meetings with management team members to discuss goals for upcoming season.
- Trained new hires on safety protocols, procedures, and customer service standards.
Dispatcher
Roberts Hawaii
Hilo, HI
02.1998 - 06.2006
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized various software systems to facilitate movement, planning and scheduling.
Cashier
Food Fair Supermarket
Hilo, HI
01.1990 - 11.1996
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Science - Accounting And Data Processing
University of Hawaii At Manoa
Honolulu, HI05-1996
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Online08-2026
Skills
- Emergency Response
- First Aid
- Swim Instruction
- CPR Certified
- Data Entry
- Customer Relations
- Driver Communication
- Critical Thinker
- Updating Logs
- Dispatching Procedures
- Data entry
- Customer service
- Record keeping
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Scheduling coordination
- Prioritization
- Payroll processing
- Administrative support
- Self motivation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Met deadlines and stayed on track
- Able to multitask and stay organized
- Treats clients with empathy and respect
Custom Section 1
- Presently maintaining a 4.0 GPA
- Received Outstanding Young Woman of America award in 1996
- VP of the Quarter for Jaycees 3x's
Affiliations
- Team mom, paddling, going to the beach or just being with family
Timeline
Education Assistant
State Of Hawaii Department Of Education
07.2009 - 05.2019
Dispatcher Office Assistant
Polynesian Adventure Tours
06.2006 - 07.2009
Dispatcher
Roberts Hawaii
02.1998 - 06.2006
Lifeguard
County Of Hawaii: Parks And Recreation
02.1996 - 07.2006
Cashier
Food Fair Supermarket
01.1990 - 11.1996
Associate of Science - Accounting And Data Processing
University of Hawaii At Manoa
Bachelor of Science - Healthcare Administration
Southern New Hampshire University