Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic
Wendy Serrano Alas

Wendy Serrano Alas

Sunnyvale,CA

Summary

Dedicated worker with expertise in quality assurance initiatives, issue resolution, and interpersonal communication. Proficient with project management, personnel training, and production scheduling. Sets examples for work ethic, punctuality, and quality. Successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Team Member

Sweetgreen
Sunnyvale, CA
05.2023 - 08.2023
  • Participated in weekly team meetings to discuss progress toward goals set by management.
  • Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.
  • Resolved customer complaints professionally.
  • Greeted customers and provided excellent customer service.
  • Stocked shelves, rotated merchandise, and kept the store clean and organized.

Team Leader Trainer

Chick-fil-A
Sunnyvale
08.2018 - 08.2023
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group training on new processes or procedures.
  • Established clear expectations for employees, providing guidance when needed.

Education

Bachelor of Science - Criminal Justice

California State University
Sacramento, CA
05.2024

High School Diploma -

Fremont High School
Sunnyvale, CA
06.2020

Skills

  • Organizational Skills
  • Client Support
  • Safety processes and procedures
  • Verbal and Written Communication
  • Multitasking and Organization
  • Performance Improvement
  • Dependable and Reliable
  • Teamwork and Collaboration
  • Staff Training
  • Work Planning and Prioritization

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Certification

CPR/AED Certified

Timeline

Service Team Member

Sweetgreen
05.2023 - 08.2023

Team Leader Trainer

Chick-fil-A
08.2018 - 08.2023

Bachelor of Science - Criminal Justice

California State University

High School Diploma -

Fremont High School

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Wendy Serrano Alas