Wendy Silva
Miami
Summary
Demonstrated ability to enhance customer satisfaction and boost sales through engaging service and expertly crafted cocktails. Strong multitasking skills support efficient bar operations, ensuring seamless service even during high-demand periods. Committed to fostering a positive atmosphere and building lasting customer relationships.
Overview
13
13
years of professional experience
Work History
Bartender
Miami Freedom Park & Soccer Village
Miami
03.2026 - Current
- Prepared and served diverse beverages to enhance guest experience at events.
- Verified identification for age compliance before serving alcoholic beverages.
- Processed payments with POS system to ensure accurate and efficient transactions.
Bartender
Amerant Bank Arena
Sunrise
09.2025 - Current
- Mixed and served beverages to large crowds, maintaining high service standards during peak times.
- Prepared diverse cocktails and beverages to meet unique preferences of clientele at entertainment venue.
- Oversaw bar inventory and supplies, ensuring consistent availability for uninterrupted service.
Bartender
Duffys Sports Bar & Grill
12.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Cultivated loyal clientele through exceptional service and engaging conversations.
- Educated new bartenders on drink recipes and customer service standards.
- Monitored alcohol consumption to promote responsible drinking among patrons.
- Fostered positive work environment by collaborating effectively with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Flannigans
11.2021 - 12.2021
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Coordinated with kitchen and floor staff to ensure timely order delivery and enhance customer satisfaction.
- Maintained cleanliness and sanitation of bar area and storage facilities to uphold health standards and provide a safe environment.
Bartender
Chilis Bar & Grill
01.2017 - 11.2021
- Served high customer volumes during special events and peak hours, enhancing guest experience and satisfaction.
- Opened and closed bar according to established procedures, ensuring operational readiness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties, maintaining accurate accounting and minimizing discrepancies at end of each shift.
Server/Supervisor
Johnny Rockets Restaurant
10.2012 - 01.2017
- Trained new servers on company policies, procedures, and best practices, enhancing guest service quality.
- Resolved customer complaints, fostering repeat business and positive dining experiences while performing inventory counts and scheduling staff.
- Utilized upselling techniques and menu knowledge to contribute to sales growth.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Understood ALOHA POS system functionalities
Education
Barbra Goleman Senior High
Miami, FL01-2013
Skills
- Beverage expertise
- Customer Service
- Exceptional service
- Sales techniques
- Transaction processing
- POS proficiency
- Inventory management
- Strong multitasking
- New hire training
- Highly reliable
- Strong work ethic
- Enthusiastic personality
Languages
Bilingual - English & Spanish
Timeline
Bartender
Miami Freedom Park & Soccer Village
03.2026 - Current
Bartender
Amerant Bank Arena
09.2025 - Current
Bartender
Duffys Sports Bar & Grill
12.2021 - Current
Bartender
Flannigans
11.2021 - 12.2021
Bartender
Chilis Bar & Grill
01.2017 - 11.2021
Server/Supervisor
Johnny Rockets Restaurant
10.2012 - 01.2017
Barbra Goleman Senior High