Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wendy Simmons

Gastonia,NC

Summary

Banking/Financial industry with commitment to high standards and impactful results. Known for improving operational efficiency and supporting business goals through data-driven decisions. Highly collaborative team player who adapts to changing needs and delivers reliable outcomes. Skilled in identifying fraud detection and money laundering.

Overview

14
14
years of professional experience

Work History

Operations Analysts Mortgage Payment

Bank of America
01.2022 - Current
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards with excellent time management skills.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes thru data trends.
  • Assessed operational performance to identify areas for improvement.
  • Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
  • Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
  • Identified and improved payment processing thru electronic systems to mortgage payment process.

Senior Fraud Analyst

Bank of America
03.2019 - 01.2022
  • Assisted in the design of robust controls that minimized instances of false positives while maximizing genuine fraud identification rates.
  • Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
  • Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
  • Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
  • Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Reviewed transactions and receipts to identify any suspicious activity of fraud or potential money laundering.
  • Conducted and Reviewed Quality Audit reviews for team of fraud analyst.

Relationship Manager

Bank of America
08.2017 - 03.2019
  • Built and maintained relationships with new and existing clients while providing high level of banking knowledge and products to exceed sales goals.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization. Identify and report potential money laundering and fraud risk.
  • Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.

Call Center Sales Manager

Care One Debt Relief
08.2010 - 01.2017
  • Introduced new sales techniques, resulting in higher call conversion rates and increased revenue for the organization.
  • Facilitated open lines of communication between team members, encouraging collaboration and knowledge sharing to drive continuous improvement efforts across the organization.
  • Oversaw daily operations of the call center, ensuring efficient workflow processes were in place to maximize productivity while minimizing downtime.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling strategies and offered insight into best practices to ensure efficiency with meeting goals.
  • Reviewed Quality reviews and coached call center team to improve quality of calls and consultations.

Education

High School Diploma -

South Point High School
Belmont, NC
05-1989

Skills

  • Fraud and money laundering detection
  • Process updates
  • Multitasking
  • Team building
  • Financial planning
  • Problem-solving abilities
  • Operations Management
  • Analyze data

Accomplishments

Knowledge of Bank Secrecy Act, US Patriot Act, OFAC, State and Federal Financial fraud regulations, Reg Z, Reg E,

Timeline

Operations Analysts Mortgage Payment

Bank of America
01.2022 - Current

Senior Fraud Analyst

Bank of America
03.2019 - 01.2022

Relationship Manager

Bank of America
08.2017 - 03.2019

Call Center Sales Manager

Care One Debt Relief
08.2010 - 01.2017

High School Diploma -

South Point High School

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Wendy Simmons